HomeMy WebLinkAbout2010-080 Windstream -T1 Line RESOLUTION NO. R-2010-080
A RESOLUTION AWARDING THE BID FOR A SUPPLEMENTAL T1 PHONE LINE AND
AUTHORIZING THE CITY OF RIVERSIDE TO ENTER INTO A CONTRACT WITH
WINDSTREAM FOR SUCH PURPOSES
WHEREAS, the City issued a request for the submission of proposals for the purpose of
installing and maintaining a new T1 phone line as a second carrier for all city facilities; and
WHEREAS, the City received 3 responses to its request for proposals and the services
proposed by Windstream has been evaluated and recommended as the most advantageous
proposal for performance of such services; and
WHEREAS, the Board of Aldermen find it is in the best interest of the City to enter into a
contract with Windstream to provide a supplemental T1 phone line for all city facilities;
NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF ALDERMEN OF THE
CITY OF RIVERSIDE, MISSOURI, AS FOLLOWS:
THAT the proposal of Windstream to install and maintain a new T1 phone line to serve
serve all city facilities is hereby accepted and approved for a three year term in a total contract
amount of $11,736; and
FURTHER THAT execution of the customer service agreement by and between the City
of Riverside and Windstream in substantially the same form as attached hereto in Exhibit "A"
and incorporated herein by reference is hereby authorized and approved; and
FURTHER THAT the City Administrator, Mayor and/or Finance Director are hereby
authorized to execute all documents and agreements necessary or incidental to carry out the
terms and conditions of such bid award and the City Clerk is authorized to attest thereto.
PASSED AND ADOPTED by the Board of Aldermen and APPROVED by the Mayor of
the City of Riverside, Missouri, the � day of ���t/1.su� 2010.
�
Ka leen L. Rose, Mayor
ATTEST:
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-ti, , - ��-;�, �
Robin Littrell, C Clerk
Approved as to Form:
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I
a` Th mp n, Ci Attorney
CITY OF
-� RIVERSI
'�•..._,�--,�,. r�iss��uhi
Upsiream (ram ordincry.
2950 NW Vivion Road
Riverside, Missouri 64150
AGENDA DATE: 2010-11-16
TO: Mayor and Board of Aldermen I
FROM: Meredith Hauck, Director of Community Relations I
RE: New T1 Phone Line I
As part of the new phone system installation, staff is proposing installing a second Tl line with a different I
carrier. The City currently has a contract with AT&T to be the main phone carrier for the City. That will
remain, but the addition of a second carrier will allow the new phone system to have resiliency and remain
working if AT&T lines go down.
The attached contract is a three year contract with Windstream for $326 per month, or a total contract
amount of $11,736.
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connecting 6u3Mess to buslness
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cus�oma� t�� CITY OF R4VERSID� saN a2aese�
Inatall Street Addreas z960 NW VIVION Rp 41ty, Stete, Zlp 849b0-S 02� Mleaoud ,
Ma�n Telephone Number (818)741-9883 Market KAN$AS GITY
Contact Neme Mellssa 8wartz PropQsal l0 14990'OA
A000uM RepresentaUve Nlck BeacFder Propaaal Type New
pealer Name Term S Yeara
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IS6N pW (�+D c�anne�s} 4q •• � �• --
Totai Bervloes ¢T�0.62 �928.84
.
Voico Long Ulefance Featurea •
Bandwldth Gala peaturea
DalaBqulpmentMalntenanca -� 1 5.00 $AO
SIaGo IP AddroBS •• 1 $.00 $,00
Total Featuras 5.00
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Totet Other Chargea S•
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Total Month� Recurr&�g �hargea Ss���1
Totai Non-Recurring Chargea $.00
In ihe event Customer makea chan�es to Its eervlces during the Inlnal lerm of aAreement, Customer is reaponsible Por
maintaining e Minimum Monihly 4ommNment of 86% oi fhe Total Manthly Recw�Ang Charpea,
Mlnlmum Monthty Commiiment S2T8�98
This propoeai and eA Wtr�detream N Wox, Inc, and its attilietes 8erikes ehaii be povemed by 1he t4rms and �ruAtlons
of the Oustomer seryioe Agreemant ("CSA`) entered belween the partiea, Pieaee ask your salas repreaerctetive for a
copy of Wlndatteam's standar8 CSA 10 revlew the addilior�al terma eppitoable to Wlndatream's SeNlaee. Windetream
reaerves lhe dght to chooea the Vanspori method tor Customer's Service. In Ihe event lhat a perticular hanapod
meU�od Is twt eyat�able b euppart 9erv�e ancVor If li� cost N providing Servlce is 1�tgherihen ekpecYed, Witidst�eam
reservea the rlght to cencel this propoeal.
Cualomet mUSt subSai6e to a minimum af one votce servlce tchantlei or cali path) to qUa�ity tor 4D �Iodc Minutes. 4b
Bbcks are not avallabte on eu$�ess Llnes. LD Block rates vary baQed on term commltmenG Interstate, InUagtate and
8001nbound ueage wlll epply to 4D Biock Mlnutsa. Any domesllo usage ehove LD B[ock subecdptlon emount and any
ConFerencing and Internatlonei will be billad at th9 rat� per i�lnute pabllshed In Windatream'e cunently-poated Terma
and CondliionlPdce Llai(e). UnUaed BIoGk minutea ere eubJeof to explraHon at the end of lhe pedod specifled In
aar+�m�o+aor,oec� Autharized Cuatomer Initi t
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Windstream's currenllypoated 7erma end CondlUonlPr ce List(s).
Authorized Wlndatreem Represental[ve Name r c c ,1�., ar
Authodzad Windetream RepreeeMAlive Signalufe Data o'� ° k�
Authorizad Cuetomer Name
Authorizad Cuatomer 8tgnalure �e�s 1�� 3� d�
w xwaoto �a:emeer .
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windstream March4,2010:Rev.A
mnnecNng6uslnass to buslness
OUSTOMEFi BEAVICE AOR6HMEN7
.�� CuaWmerName:01NOFRlVER81DE -----.~�_.____�_.__..._.__.---._._---
r New Cuetomer �__.... _ __ ..__............._�___---_._��_
r---- Addrees Poraervlce: 2880 NW VIYION Fo �
----
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I,-}Cuabmer 8ervlcesfobeprovldeda[e4ovebcellanunlesedtfferentaddreeslndlcetedonProposal(s)pNaohedharelo.
__.__...
�� It C8A covem aervlces at mulllple tocallons, Propoeel Mr each kcalton mvnt be ettached.
7his CusWmer Servfce Agreement ('C9Aq Is mede by end hehveen Wfndelream NuVox, lna, a Deleware corpaellon, end Ila ePoiletes ('Company7
having Its p�nclpel ptace of buelnees et4o01 Rodney 7a�hem Rd., UIIIa Rook, AR74212 and ihe cualomer CCUatome�"$
q, $ervtaealeheProvitlod•Preooselfsl Companyagre98toproWdeandCUatomerag�eOStOpurohaselhe8ervlcesandepUlpinent('Servlces")
deacdbadonthsPropoeal(s}antlloraetfoAhlnCOmpenyaTermaandCondltMneorTadf(s,eechMcoryoratedbyreference.ThePropoeal(e) •
exphe IhiAy (80J tlaya from Ihelfcreeaan tlate except that euch Propoaei(sj ehall be exiended if elpned by Compenyefter Ihehexpkaqon date(s}.
The Prapasel(ej may not Indude ceAaln taxae, euroherpes, eaeeaemanta, end�or teea that are baead on Qompanya TedBs, prlcs �ate eM/or
olher fedwat, elem and Woal tanee, faee, aseesementa, end eurcklargea Mtpoaetl 6y Canpeny ornny Bovernmanlal eufhadly(aoAec6vely,'Fees�.
Cuelomer ahall pay ell auoh Feea unlees Cvetamefslpns a te�t exempllon certAkate provinp d�at It ta axempt from aeme wlihin thirty (30) deye
ot eueculion ot Ihla C6A. Company'a commiUnent to provlde Servlcee leaubject bspproval of CuaWmer'a credlf, approval of ihe sultebtlllyoF
Cuatomer'e prerNaee, and rece�p[ of a11 papaiwork CusWmer edcnowlsdgea aiM egreea tha! it wlll not use Me Servtces tar Ils own end uee�s endlor
- cuelomereaeaproNderofenyemt,tetecolnmunlcedonaorolheNAea,
. Z,TermefCSA:Ftenewel•TermMe�len:Terminatlen7eaa,Th�aGBAahelY6ecomoeffeolhreonfhe�deteitle�elgned6yCompenyandaheil� � � ��
. continue for Ihe Term Commltmentaet fo�th In the Propaaal(a) unilf replaced ydlh a new C6A ortennl�refed purouanl fo Ihe temie of ihta CBA, If lhla
Is Cuslomer'a tirat InsieNalWn ot Campeny8ervkas at Ihe appltoeWO bcalton(a), Ihe Term Commliment (or aucN locallon(s) apell bapin on Ihe dale
3eMcea �rommenae (the •inetellalton Datu"J, aupplemental requeate tor chenaea ereaublma«a eppUcebla feea end chergee, antl mey eNeot Ihe
eoWal Instelladon Pate, If Cuelamer curranlly recelvas 6eMcea Dan Compeny, arry rete or Servke changea ("ChengaSJ wlll become eRealive at
tAe etert of next biA oycle atter Charpes heve been made, whichcauld be at leaet Mro bllUng ayaiea from the ¢ffecllve date ot lhla C3A.7he Tertn
CommlUnent tor Chengee ahall commenoe on Ihe dele ot ifie blll cyde on»fiich Ihe 6WIng or 8ervloe ohengae eppear. Upon expirsHnn of Ihe Term
Commttment for a IocaUOn, lh�e CSA ahall renew automellcaBy forsuxeesive one (1} yaer renawaf terms (eeeh, a'renawal terta") unAl lermineted or
cencelleB pureventta Ihe (erms hareof. •
Etthet party may terMirele thla C8A by providfng at leaef ihlAy (30) daye writtett nolloe la tNe othar perlyprlor to lhe end of Ihe Inlpal Torm
Commtlmenl w a renevial lerm or If Ihe olherparty fs ln de[aull Many meledel proNelon hereof end euoh default ia not cured wlq�in lhldy (30) tlaye
efter Ihe norndeteulling paAy9Pres 1he detautling nerry wAlten no�ce, C�retamete rtght lo terminele foroaUae ehell 6e Ilmited W larmlaellon ottha
BeMcea et Ihe affected tocellon(s) oMy. My CuetomarnaNCe muel ba eent v�e flrst olass codirted mel6 relum recalpt requested, M: Company.,
P.O. Box 8068, Oreemllle, SC 28H08, ATTN: Cuatomer Cere. Campenymaycencel Ooopie eeMCea atany Itme on 1NIdy days natfoe entl, el Ils
aplion, may e�lher terminale the Ooogle servicea eltogether or move Cuatomer b another elmilaf platform. In Ihe event Gbmpeny termlrmtea Ihe
Qeapie aervicea or In Ihe event Ihat Customerdownprades or Caacele Ile Ooogle 8ervlces, Cuetomer Is 8olely teeponelble (or doYmloeding ell
Cuetommr'a Informalion tu Its eomputetw{Ihln IhIHy (90) deys. IfCUatomer fermNetea lhle CSA foqovApg Ils axaculion but prlor fo Ihe Inelallallon
ofBervlcee,CUStomeraheilpeyCanpamraCaneellallonChergeof$1000parT1orTlequNafaMOrb2SOperD9Lllne(BlzPao).CU9TOMERS �
RATESAND D7HER AAf'LfCAeLEDlSCOUNTS ARE BA3ED UPON CUSTOMER'S COMMlTMENT TCJ PURCHASE SERVlCES FORTNE i
TERM COMMlfMEMOR RENEWAL TERdA IF CVSTOMER TERMINA7E37HI3 CSA AND/OR ANY SERYICES RTA LOCA7/ONPRIOR
TOTHEEXPlRATIONO�iHETHE11tCl/RREN7TERMFORSUCHLOCAAON(OTHER7HANASPROVIDEDABOVEj,ORIFCOMPANY I
TERMMATESTHISCSAPk10RT07N6EXPIRA7lONOFTHBTHE'N-CUfiRENT'l�RMDUETOCU3TOMER'SMATERIAt BREACFl.
CU$TOMERAQREES FO PAY TO COMPANY, AS LIQUlDATER DAMAO&SMIDN07ASAPFlJA4TY ANAMOUNTEQVAG TO TNE
MONTHLYRECUHRIN� CHAROES ('MRC'� MULTlPUEP 9YTHENUMBER OFMONTNB REMAININO fN 7HE7HEN-CURFENP
CUS7CJMERAOREE3THAT 7NEACTUAL UAMAdE ]'(1 COMPANYIS 6ffFICULiTOASCERTAIN AND THAT }'HEAMOUNTS FIXED FOR
. L74U1�ATEDpAMA4E3AREAREA30NA8LEE5TJMATEOFTHEAC7UAlREOUCTION(N7HEVALGEOfTH130SATNATCOMPANY
W!U SUSTAIN � �
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3.CastamarRoleoonen.CuatomeregreeetoproNtlealxry(BOydayaadVanc6naUceroCompanyBCUatomerwlllmove6ervicealoadfHarent .
bcalton and Cuatomerwlll Incur Inatellation ohargea tor the newiocallon baeed on the monlhe otaalfve eervlce, ae tollwre: $2000foe 0-B monihs,
$1280 tor 7-i2 monlhs. S1U00 for 13•18 monlhe, $780 fw 7&?A montha, and $260 afl.er24 moMha. Cuelomer wllf be requtred to enter Into new
CSAMrauehnewlacaltonortbmpanyw111app1y1he1tquldateddamageasettnrlhlnBeoNon2tathefermhieledloca�lon.Chargescouldapply �
end monlhry fees maybe aHecled, Comperry tloos not pro�Rde Servlces beyond apedQo seMcs boundaties and if Cuetomer movee beyond auch
houndarles, Compenywl% apply the Ilquldeled demegen oat PoMh M 8eclton 2.
4, Oeeumanle Inearporated kefarenca� Commleeion OverelahR COMPANNe SERVECE5ARE 8U8JE07 TO AND THlS CSA '
fNCOt2PORATES.� (1) FOR BO7H RE'ODUI7ED AND UNREOULATEO SERVICE$ 7H67ERMSAND CONDITIONS OF iHE 7AHIFFS WNERE
CUSiY1MMEii RECEIVES THE SERVlCES OR, If NOTARIFFSAREfll ED, COMPANNS 30UTH CAROLI/VATARIFFS,• (ll) fOR REOULA7ED
AND UNREGtILAYED SERVECE3 PROVfOED lN DETARlFFEDJURfS�ICTIONS OR IN THE EVENT SO(ITN CAR041NA !S
�---
Customer IniNais I �
PRNATEIPROPRIETARY
Conlelns Private eMPor Ptoprletery Inkrmetion: May not be used or disclosed ouWide Wlndslream except purauenl to a Wdllen egreement.
�
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connecting bustness to buslness
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Sl1B9GRfBES T0 DOOOLt'BU$lNESSAPP3, CUSTOMER WlL1.8�REQUIREO TO COMRIE7EAOUCK THROUGHAOREEMENTFOR
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GOMMlpVlQqTEiMik COMPANYBYELECTRONICTRANSMI3310N. CUSTOMk7iSM17/ALANP CON7/NUED USEOF 7HE 8ERV/CES1S
SUBJECTTO CUSTOMERS pQREEMENTTO At! OFT/iE OpCUMENTB REFERRED TO NEREIN, A3 THEYIu}AYOHANOEFROM71MET0 .
TIME, In Ihe event of arry oonNCl heNreen Iha proWelons of mts C8A and Ihe Teriffa and/w Iha "Terms end Cond�lbna; Ihe praNa�ana of !he TadHa
or Ihe GoogleAppe Premler Edfllon Llcenee ahall cOnlroliollowed bytha 4erma and Condlllona eM �hen Ih�e C8A. ForTeguleled eervtces, any
cialm ar dlepute 6y Cuabmermnet be referretl to 1he applloable reguleMry egenoy.
8. Ratee ena cqa.nas; Chengea Bllllnn. Cn�eWmer ehall pay to Compa� ahergea Por Iha 6ervloee and eppticabla equlpma�t on a monthty 6asls,
payabla onrecelptoflhe Invobe nollce, as sat foph In Iha Propoeal(e) ("MonlNy Reaurring CBerpea' o�'MRC' or ihe epplloeble TaAtFor, where a
Te�flt�e rrot applice6le, lhen ea auoh ehargae mayappear In Compeny'sTerme end CandNone. In eny plven monlh during whloh Cuslomers acluel
ueage ai alooalion faU6 hebwthe MMC foreuoh locatlon, Cuatomaznonalheleas ahell p�ttre MMC. COMPANYRESERVE37NERIQHTTO
1NCREASH ORDECRFASEMRC30N AT I.EA3TTNlRT1'(90J DAY3N071C�ANb OTHER ftATESATANYTIME. Billing at eloceVOn �N� begtn
. upon tha aedlerof p) Ihe Instellalion Dale (whlch mey bethe dele admfnlelralNe a�Cesa M cerfa�n aofhvare-baeed SerAees Is grented to Cvstomer);
or (Y} Ihidy (30) daye after de�Weryotihe eppllcabie faclliry or equlpmeni to Ihe Cuetomer premlaea(if ihe tleley In conneollon ot Iha��acNity andlw
equlpment le due to CusWmeror Ils egent). Cuslomer ehall pey ell coals 6nd expanses of collectlon ofany amounla due irom Cuelomer hereunder,
lnduding reaeonebla elromeye fees. Upon raquaat, Cuetomer cen choose a paper blll conletnin6 detailod uaage and chargee del(vered Na reguter
mell (ora moMhly cherge pf applloabfe).
B. Qlatonnecllan el Cur`ent 8emlcea• 8neoi 1 C lNeiton� 7hlyd P¢rtys`har�a � Comoanv Pr vt 7 tl Ep� menR CUefDmeT I8 eolely
responsibie for dlaconn�tlng aeMces wllh Im cunaMservice provtder. Campany Is not reeponsPola foreny chergee aseeeaed eAe�ne! Cuelomer by
such proNder. CuetomareheA pey all charoee If Compeny ote 1h�rd perty provhter M requlred to exiend tha Demarcallon po(nt orvndeAeke apaclel
conslruclbn torCUClomer. Cuatomeris leepone@le torall oherges eeeeeaed by ila phonn eyatemVe�dor end oiher Ihlyd parlles In cornenllon
wlth the insfallallon of the 6arvbes, Gompany ehell haVe no reaponaibltlty tor melntenenee or ropeir of same. Intemel8ervlcea require propedy
candgured peewlapeerac0anyaerver Ethernet ne(wprk capebie of conneating to e rouler at 106aeaT, My equlpmant InataKad Dy Compeiry on
Cuslomer`e premisea (such as the C8UID5U, Charneel Bqnk pnd tauter, Unppifcabte) ahall remeln atall Ilmes Ihe propetly nf Compeny end nheli
remaln In pood condltlory leas normal wear and fear. Company eheA be raeponelbie Por Ihe meinlenence and repelr of ihe equipmant untasa il is
demaged ae e resu(t of Ihe acllon or inaction of Cuslomer orlta employees oragenta, inwhloh caea Cus(omer ahap relmburse Comperry for Ihe
cosl oFany neceaaary repairs. Cuatomer ehell provide Canpaayreaeona6le acceea lo Iho equlpmant tor purposes of repak, maNlenence, remwal
or o�herwlee. ItLbmpany tloee not have ecceas lo Cuelometc prertilses wtlhln Uddy (90) deye sAar Cuetomerterminatee Servlcee with Compeny,
Customer ahell relmburee CompanyfoNhe full purohase pdee otihe equlpmeelas well ee any allome�/s fees end ceals.
7. ANaalefmor olWerrenllas: Llmlfaflen oILle6ilHV. FOR AUI7POSES OF7HI58ECTION. "OOMpAMY"WCLUDEB f78 OFFlGER9�
C/REC)ORS, 8HARENpLOEltS, L'M1IPLOYEEB,AOENTS, SUBCONTRACTORB, V6NDOR8 AND/ORAMYENTtTYON 6VHlCHBENALF
COMPANYREBECLS SERVlCES. C0119PANYMAKES NO EXPHEBS ORlMPLIEO WARRANT/E8 REQAROfNQ TMH 6ERVICES 1N@LUDlNQ,
BUT NOT LtMl7'E070, ANYWARRANTYOFMERCIiAlJ7A91UTY, P17NE9S FORA PAR7ICULAR PURf'06ff� NON-1NFRINaEM2MT,
WARRANiYAR181N09YC0URSBOFTRAD$COUR3BOFAEALINOOtiCOURSEOFpERFORMANCBORANYWARRAN7YTHAT '
1HESERVECESWU.LMEETCUS70MER'BREQUIREMENTBANDqGGWARRANTlBSAREHEREBYOlSC1.,41MEO.THEL/AB2ITYOF I
GOMPANYfOR SERVlCE1SSUR4qNb/OR INTERRUPRONS OR IM JURlSO/CflON3 PROHlBIT OISCLhIMERS SHALL BE LfMITEO
TO CREDfTS FOk INYERRUPTED SERVICES, IFANY, INACCOROqNCEW1IH COMPANY'31"HEN•OURRENT CR6D/f PpLICY.IN NO
EVENT SNALL COMPANY68 LIABLG F(7R PERSONALlNJURY� OFATH, PROPERTV UAMAOEpRANYOTNER L038ES OR DAMADE9
INCCUOlNO, 6UTNOT LIMIfED T0, OIREGT, SPSC/AL, EXEMALARY, PUMTIVE, INCIDENTAL� fND7RECT OPr CONSEQUEN7YAL dAMA0E8 i
(INCLUDINO, BUtNOYLfMITED T0, DAhlAOES FOR LOSS OFPROFIT8� 9U3/NE85 IMTEqRUPTION, LOSSOF SU61NES9 RAL�,
WHFTNERINp CLAIM ORANACT7CN BASBD ON BREACN OFFXPAESS ORIMpLIED WARRANiYOACONTRACT, S7R7CFLfABIGt7Y
ORANYOTNER 7NEORY(COLLECIIVeLY "CAU3ESOFACTlON'), EVENfFCOMPANYHAS BLENADVISEO OFTHEPOS5181LfTV. I
� 7HEREOF � �
. 8. CrRkai unes. Baceuea manylinea cen csase operalinp during a power outage, Cuslomerohould haVe a Buslnese Ilna or copper Ilne for '
elavaWr, glerm, E811 eiM other c�lllcal (uno8ane. I
8. Fnllre C3A: Mo{��(�oatlon,'p718 CSA, Incarporeted dooumenca (oollecdvely, lhe'C8A') end enyolh0f tlocuments requlred by Compeny to provide
Mie Servtces conslltule tl�e entlre agraement baMreen Ihe paHles and Ihere ere no olherVerhet aletemanis, rapresantellona, w Warrenllea not
embodled hereirt. '
Customer Initlals���_
i
pRIVATFJPHOpRIETARY �
Conlalne Prlvete andlor Proprleiery Intormetlon. Mey not he ueed or dieclosed outalde Wlndatream except pureuent lo a wrlUen egreement. I
I
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wlndstream Merch4,2010;Rev A
conne<tingbustness to busMass
This C&4and ell chengea W Ite lerma entl apndtllone muet be In wrltln8 and e�ned by a Manegaror Dlreeloron behaltot Cotnpa�ry Hend
or yped ahangaeb fhe terma and wndNlona of Ihia CBA sre sl�cUyprohl6lted eM wAI qot 6e bintlMg on Oompany. TMs C8A aha111n eB respecta
, bp povemed by end connlrt�ed In accnMence wllb Ide tawa ot Oelaware, wllhat re8�d b tta clrolw of Inwru�es. Cuetamer may npt aeelgn ihls C3A
vAlhwtlhe wrlUen consentof Comperry, if eny pert of 4ilo C8A ta unanbrceeble, ihe righta end obllgeltone ot Iha paNea sbeli he connWad ae If e
cammeroteity reaeonable provlslon Aad been eubs�iuted, conalstent vAlh law antl Itro paAtes uMarfekMgs.
10. Inmmanenal Unbloekh�a, I( Cuetomer hes aocesa to Compeny Inlernallonel celAng, CueMmeris eubJect to Companya webpoaled Terms and
Condfltons Mr InNmallonel Telecommunlcadane BeMcea. CtreMmer and not Compa�ry/�s reaponaA�la Poraecuring !ta cuebmer premleea equlpment
end Cuetomerehall be Ilabfe lorall chergea asaaciated vMh tl�e cusbmerprem�ses, aeYing card(s) and/oreccess numbers, regerdleas ot whelher
auch use (I) Is eullwdzed byCustomermenepement, m�I) ImroWea Uaudulantectivlly,
OIISTOMFRAUTHORITE3 COMppNY TO MONITOR ANO REOORD OItAt C�MMUNICATION3 WITH COMPANY PER30NN£L REOARDINO
CU3TOMERB ACCOUNT ORTi1E BERVICEB FOR THE PURP03EOF SERVI6E QUALITY ASSURANOE. CUBTOMERAOREE4 THAT
COMPANY MAY 8EN� EMAIL ME98AOE8 CQNCERMNO PRODUCTB AND SERVICEB.
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PRIVATEIPROPRIETARY . I
Contatns pMate endlor Propdelery Inlar�llon, May not be ueed ar dlaciosed ouletde Wtndslream except pursuent to a wdllen egreemenl
I
_ _ ___
Because Buslness Is on the Llne
windstream�
mrmect(ngbuslness to busfness
Important InformaElon for Your �us{ness Re ag rding �919 Servlce
Ae a VoIP erYd Dela 9undle N�DB) cuslomer, }rou ere awere that your tommunlca6one eaMo9e Wlit� Wlndelream NuVox, Ina end Ite eMllates ere
delfvered ueing Valce over Intemet ProMwl (VoIP} tachnology. NAndelraam's gdd atenderd911 erohitecture dlKerenQetas Wlndelreem from rpany
coneumerVOlPprovldaza,andlsoneotlhemenyreaaonewhyWlndelfeemsV&D6produclbenexoellentllHOraomanybuelneaeea.However,fhe ,
Federe! CommunlmAone Commisalon (FCC) requiree ell VoIP provtdera, �ncludlr�g NMdeGeam, W Inform IheR cuemmere olaircmnslances under
which onhanced 811 (E911) aervtca may noi be eva0eble Ihroug6lheVolP eeNlce ormey ba Iknitad In some way In comperlson to Iradlltonal E811 �
• aeMeaUndertheFCO�srulea,eaeheuatamermuatelgnandreturnthistarmtoeoknowledgerecelptandundera�endingoflhlaadvleory
betore earvlae to the auatomer aan ba InNateQ.
Aiffarences Between �}roadband E911 and Tr�ditlonal E999 Sqrylces
Chcumelencee under whlch E811 eervlce Ihrouyh Vo1P lachmtogy mey not beavalle6le or mey be Omited tn comparhon to tradlllaie! EBl1 aervloe
InclWe, but are not Ilmited to:
e Laea af 6lecirlaal Patvec IPpourer ls toat etyou� facNlty,ep communkallone over a Eroedbantl Tt w10 be Mtertupfed, InaWding E87 t
cervlce. An unlMerrupted poWer auppy (UP3)cett mll�ate tM1ta leeue and we urge you lo provido e bnokup pov�er aupplyto ensure contfnued
opetellon of youreqNpment.
a BroadbandCo�nectlonFallure.Yourbroedbandconnec4onmuetbelnptacefwyoulocontactE911.Pleaeetekealtnecesearymeasurea
to pravent a broaAbend conneollon Nerupllon Ihrough ecctdental dlerupllon, servloa auapenelon for nonpaymenf, or enyoihar reason, ar�tl
ercenge tor aRernela meane tor reachtng emergency peraonnel,
� e RelooalbnofV&oBkqulpmant.InordarforEBNeervlceabvrorkpropedywlthV&D9,}roumueteneurelhatyovadVtseWlndsireamol
yaur current address kr eervlce, witich la known es your'ftegletared Laeallon,` and emure thet yaw Replatered Localion does not contain
enyerrore.IfyouvAshloupdateyourRe8lateredLocaqon,Wlndalreampreferalhatyaudosobyeendinganemalllogt]S1118pud m.mm;
hwrever, If you do not have eroelt aacesa, please ca11800$00•5060. Olhervtlse, emergenoy peraonnel could he dlapatched to en Incarrect
. addrass. .
s OelayelnUpdatingyourRagtoteredl.00eHon.OncayouconleclWlndelreemtoupdaleyourRegieteredLecetlon,adeteyof4872hours
mey oaur before your Regtetered Localton reAecls the updeled Intormelbn. Dudng Itpe Ihne, amergenoy pereonnel cauld 6e dlapatohed to
yoor preNous Replatered Locallon.
Becauae you maynot be eble b accesa E971 emergenoy servlcea undet Ihe elrcumffiancee deeodbed above you ahauld (1) aneure that you heve
some allematemeana of contacling 911 emergency aervtces; end (2) Intorm snyorve ustng your V&DB aervlce Ihat Ihey may have to ues a Business
tlna,cetlularphoneoreomealternetemeansfownmctBNemergenoyaervicee.TOeeslstyoulnthta,WlndetroamhasorvAllprovideyouwiN .
ellekare dascNbing Ihe IlmltaUons un E911 eYelle6111ty, which you ehou(d plew on or near lhe equtpment uaed lo eccesa V&tJB. i
Acknowledgement �
1 heve receNed and understoo8 ihls nollca regeMing Wlndsiream's broedbend BB11 servlce snd howlt diHers from tradlllonel E911 sarvtces. l atso �
ecknowledge ihel my abllity to contaU emergency aervlcee by dlaling Btt mey de tlmlted or nonaxislent undar cartaip circumetencea,
I have recelved waming ellckers explalnlnp Ihat E911 eervlae may not be availehla, end I will place tBa aUckera on ar near the equipment i uae h
i
eCnBO�Wfodplrea ' V&OB 8 rvlce . t I d�� � t$ re Ihe atickera, I Will canleuf N7ndslreem'e Cuetomet Cere leam at 000•600-8050.
6fenewre: \ � \ "" "—� I
Tllle: C I,� 6n r y�,��P.b7 D.� I
Company l,�7". o'i ^ �v�naG.s t pL'•� .
oate: IV�tV, 1 , �O/D !
PRIVATE/PROPRIETARY I
CoMalns Prlvate a�lor Proprlelery Intormelbn. May nol6e used ordlecloaed ouleMe Wlndalream except purouant to a wrfllen agteement. �
_...__ _ __. __ __ _ _ .
windstream�
aw1n�uWw�nameeuuu+�
ADDENDUM TO CUSTOMER SERVICE AOREEMENT �
7hla Add nc�ym ts entered between Wlndstream NuVox, Ina antf its eHlliates ("Wlndatreem") and
C�+.� o-�1f�vorslil ("Custome�'), Proposal ID(s) ,1j�33ar�5� end amenda
Custo er SeMce Agreement ("CSA") entered between Windstream and Customer ("Pa�t(es").
SATISfACTION OUARANTEE '
Windslream pledges to provlde you euperior voice and data aoluhons, es wall as cuatomlxed and haesle-free
seMce. ln additlon to th(a value-added servine, you w111 also recelve our Satlefaction �uarantee. •
If there is a materlai failura by Windstream In the provislon of 6ervices (excluding billfng issuea) durtng ihe
Tarm CommiEment following the inillai Installatlan Date ("SaUslacllon Pedod") or renawal daie and
Windsiream fais to cura such matertal faliure wfthln five {5) dsye of recelpt of wfitten twUce" of such fallure,
you may, wlthin the Sadsfactlon Pedod, terminate thie Agreament wlthout Incurrtng liquldated damages
charges and Windstream w111 be responslble for reasonable (not to exceed one thousand dollars) charges
assoclated with Uanatetring ServiCea to a new service provider.
•CUatomeYs wrilten noiks must ba delivered to Windatream ATTN: Executive Appeals, 301 N. Main Street, ;
Saite 5000 OreenNlie, 8outM Garoltna,-20801, 7he torgotng epplles to nsw or renewat customers and does
not epply to any edditional 3ervfcea ordered herennder, and tha fo�going relmlwrsement provislona do ��ot
epply to NetosphereTM Nelworkfng Serolces and IANIackTM Securtty servtcea. ,
The CSA noted above and ihis Addendum constitutes the Pa�fes' enUre agreement. To the extent lhere ls a ooa(Itct
hetween thia AddenBum and the CSA, thta Addendum cantrots.
7his Addendum may be exacuted In eaveral counterparts, and all counterparts so executed ahaii constitute one
binding agreament on ihe Partiea hereto and each exeouted counterpart ahall be deemad an origlnal. Faceimile '
signatures shaN be accepted as vaifd and bfiding tar aIl purposes.
Windstream and Customer each aver that the signatorles to ihis Addendum below have authority to eign this
Addendum,
Hand-wrltten modlficatlons to thls Addendum are not bindtng on either Windstream or Customer.
�� T i r �t. Windstteam NuVox, lnc, and its aftlliatea
6y � � By: I
.� e ' D�w�a r3l��,�bkaN Name: �o � «��—lCT
� Tftle: C, fY �(,.,.,�;yf,esA`b,2 Title: A � I
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wlndstream�
<mnnNnabomus�wduRnnr
ADDENDUM TO CU3TOMER &ERViC� AGREEMENT
7hte Addand n le entered between Windstream NuVox, Inc. and fta affAletes ("Wfndstream") and
' ' ("CUStomer'), Propoeal ID(s) 1tl33,DL9�-/ and
amen s Customer ServlcaAgreement ("CSA'� entered betwaen Windstream and Customer ('PaHies"}.
The followMg shall he {nserted in Ifeu of aentence slx (6) oi G&A &ection 2. Term of C9A: Renewai;
Terminatlon: Termination Feas: '
Upon expiration of fhe Minimum 7erm Canmifinent for auch location, this agreement shall
automaticaily renew on a month-to-month basis at such locatfon untif terminated upon thirty (30)
days notica by elther party.
The CSA noted above and thls Addendum conatitutes the partiea' entire egreement. To fhe extent there
is a conlllct batween this Addandum and the G3A, this Addendum cootrols.
This Addendam may bs euecuted In aeveral counterpada, anQ all counterperia so execufed shali
constitute one binding agreement on the Pactfes hereto and each e�cecuted counterpert ahell be daemed
an original. Faceimife signatures shall ba accept9d as val[d andbfnding for all purpoaes. -- -
Wlndstream and Custaner each aver that the aignatorles to thls Addendum below have authority to eign
thls Addendum. •
Nand=written mod(ficatiotts to thfs Addendum are nat binding on eikher Wlndstraam or Customer.
� i Q s � Windatream NuVox, lnc, and Its aftiliates
(� /
9Y� � �------ By. �(Y/C �«. i�� r
e�I�zuln � Iqc,(.'G��,�.) Name: �
rlue: C; fy A�l �n m i s.�RA?`b.E Title, ��
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wlndstream.
<mm�nnrewmnrroanrnesr i
ADDENDUM TO CUSTOMER SERVICE AGREEMENT �
Thls Addendum is enterad between WlndsUeam NuVox, Inc. and its affiliates ("WlndsUeam") and Ciry of Riveraide
("Custome�), Proposel ID 1433004 and amends Customer Service Agreecrcant ("CSA"j entered betwaen �ndstream
and Customer ("Partles").
The following shell be �nserted in Ifeu of sentence tfiree (3) of CSA �ectton 8. Entire C3A; Modificatlons.
This CSA ahalt in ali respects he governed by and construed in accordance with the laws of the stete
ot Missouri, without regard to Its choice of Iaw rules.
Vtfindstream and Customer hereby agtee that eny end all epplicable Indemntficetfon language in sny and all epplicable
tartffs and Terms end Cohdltions referenced elther directly or incqrporated by reference In the CSA ahall be IlmRed to
the extent eliowed under M3ssouri taw. Further, hothing contalned wlthin such reference(s) shall be deemed a waiver of
the City's soverelgn Immuntty.
The C&A noted above end thls Addendum consfftutes the Parties' entire agreement. To the extent there is a cpnflict
between this Addendum and tha CSA, this Addendum oontrois.
This Addendum may be executed in severai counterparts, and all counferperts ao executed shall constitute one
binding agreement on the Parties herero and sach executed counterped shali be deemed en originat. Facsimile
s�rynatures shall be accepted as valid and_htnding_for ail parposes. __
Windstream and Customer each aver that the signatorfes to this Addendum below have authority to slgn this i
Addendum.
Hand-written modiflcations to this Addendum era not binding on either Wlndstream or Cuetomer.
Cily of Riverside Wlndstream NuVox, ittc. end Its efflliakes �
. � � �
�, ..... By, f��
Na � ( ry�� . Dn v a r`$�y�c�(ox�arJ Name: f� ��Ga-
` _�'1'�""' C` c l x
Title; ,{ �
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