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HomeMy WebLinkAboutR-2013-123 ETC Institute Agreement - Survey RESOLUTION NO. R- 2013 -123 A RESOLUTION APPROVING AN AGREEMENT WITH ETC INSTITUTE I I BE IT RESOLVED BY THE BOARD OF ALDERMEN OF THE CITY OF RIVERSIDE, MISSOURI AS FOLLOWS: THAT the Board of Aldermen ("Board") approves the Contract for Services and Scope of Work, in substantially the form attached hereto, with ETC Institute, and authorizes the Mayor to execute the Agreement on behalf of the City; and FURTHER THAT the Mayor, the City Administrator, Director of Administration, and other appropriate City officials are hereby authorized to take any and all actions as may be deemed necessary or convenient to carry out and comply with the intent of this Resolution and to execute and deliver for and on behalf of the City all certificates, instruments, agreements and other documents, as may be necessary or convenient to perform all matters herein authorized. PASSE_ ADO TED by the Board of Aldermen of the City of Riverside, Missouri, the / day of ,Wrt . 2013. s, I f ayor Kathleen L. ' ose ATTEST . • Robin. LitfreW, G ty'Clerk Page 1 of 3 Contract for Services and Scope of Work Between ETC Institute and the City of Riverside, Missouri ARTICLE I: SCOPE OF SERVICES 1. Overview of Services to Be Performed. ETC Institute will design and administer a citizen and business survey for the City of Riverside, Missouri. The surveys will be administered during March/April of 2014. The final report will be completed by April 30, 2014. 2. Maximum fixed fee. The total fee for the project is $12,687. This includes $9,633 to design and administer the survey, $1,357 for crosstabulations, and $1,697 to complete 25- 50 business surveys. Geocoded mapping is provided for the resident survey at no charge. 3. ETC Institute's responsibilities. The tasks that will be performed by ETC Institute as part of this agreement include the following: a. finalizing the methodology for administering the survey based on input from the City b. designing a resident survey instrument that is up to 15 minutes in length (6 -7 pages), and a business survey up to 3 pages in length c. selecting a random sample of households to be surveyed d. setting up the database e. conducting a pretest of the survey instrument f. completing 400 surveys by a combination of mail and phone (ETC Institute's costs includes all labor, postage and printing associated with the administration of the survey). The results of a random sample of 400 completed surveys will have a precision of at least +/ -5% at the 95% level of confidence. g. conducting data entry and quality control review for all completed surveys h. providing complete printouts of the data i. providing crosstabulations for up to five demographic variables j. conducting benchmarking analysis that shows how the results for Riverside compare Page 2 of 3 to other cities in Kansas and Missouri and Cities across the U.S. k. conducting importance- satisfaction analysis to identify the types of improvements that will have the most impact on satisfaction with city services 1. completing a final report that will include an executive summary, charts and graphs, geocoded mapping, benchmarking analysis, importance - satisfaction analysis, tables showing the results to all questions on the survey, and a copy of the survey instrument m. making an on -site presentation of the survey results to the City 4. Responsibilities for the City of Riverside will include the following: a. approving the survey instrument b. providing a cover letter for the mail version of both business and resident surveys c. identifying requests for subanalysis of the data as appropriate d. supplying the addresses for households and businesses in the City. ARTICLE II: PAYMENT FOR SERVICES 1. Invoices will be submitted upon completion of tasks described in Article I, Section 3, of this agreement as follows: a. Invoice #1: $4,440. The first invoice will be submitted upon completion of tasks a, b, c, d, and e. The deliverable for this payment will be an approved copy of the survey instrument. b. Invoice #2: $6,344. The second invoice will be submitted upon completion of tasks f, g, and h. The deliverable for this invoice will be a printout that shows the overall results for 400 completed surveys. c. Invoice #3: $1,903. The third invoice will be submitted upon completion of task i, j, k, 1, and m. The deliverable for this invoice will be 10 color copies of the final report, which will include crosstabulations, benchmarking analysis, importance- satisfaction analysis, and GIS Mappiing. ARTICLE III: MISCELLANEOUS PROVISIONS 1. Change in Scope. The Scope of Services for this contract shall be subject to modification or supplement upon the written agreement of the contracting parties. Any such modification in the Scope of Services shall be incorporated in this agreement by supplemental agreement Page 3 of 3 executed by the parties. 2. Termination of Contract. This agreement may be terminated by either party upon 14 days written notice in the event of substantial failure by the other party to perform in accordance with the terms hereof through no fault of the terminating party. If the contract is terminated by the City, the City shall reimburse ETC Institute for the full value of any tasks that have been initiated, up to the total amount of the next scheduled invoice. 3. Rights to Use the Data. ETC Institute has the right to use the data as a component of ETC Institute's DirectionFinder® benchmarks, but ETC Institute will not release specific results for the City of Riverside without written approval from the City. IN WITNESS WHEREOF, the parties hereto have caused this agreement to be signed by their duly authorized officers. CITY OF RIVERSIDE, MISSOURI: a or Kathleen L. Rose Date: A ATTEST: Robin Liltre11, City Clerk ETC Ins�titut Karen Falk Vice President Date : q oZ o/ Page 4 of 3 CITY OF RIVERS MISSOURI Upstream from ordinary. 2950 NW Vivion Road Riverside, Missouri 64150 AGENDA DATE: 12 -17 -2013 TO: Mayor and Board of Aldermen FROM: Meredith Hauck, Director of Administration RE: 2014 ETC DirectionFinder Survey Every two years, the City conducts a statistically significant survey of our residents and businesses to obtain feedback n City services and help set priorities for future projects. The survey was last conducted in 2012. The attached agreement is for the 2014 DirectionFinder Survey. The contract amount is $12,687, which includes designing and administering the survey, doing crosstabulations, and providing a final survey report and geocoded marts. The survey will be conducted in March /April 2014 and the final report will be completed by April 30, 2014.