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Home My WebLink AboutR-2015-011 First Addendum Tri-Stem Utility Billing and Payment Audit RESOLUTION NO. R- 2015-011 A RESOLUTION APPROVING A FIRST ADDENDUM TO THE AGREEMENT WITH TRI-STEM FOR UTILITY BILLING AND PAYMENT AUDIT. WHEREAS, the City and TriStem, Ltd. previously entered into an agreement for utility billing and payment audit services, but such agreement did not include telecommunications accounts; and WHEREAS, the City now desires to engage Tri-Stem to review and audit its telecommunications accounts. NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF ALDERMEN OF THE CITY OF RIVERSIDE, MISSOURI AS FOLLOWS: THAT the Board of Aldermen ("Board") hereby approves the First Addendum to the Agreement (a copy of which is attached hereto in its substantial form) with Tristem, Ltd.; and FURTHER THAT the Mayor, the City Administrator, the Finance Director, and other appropriate City officials are hereby authorized to take any and all actions as may be deemed necessary or convenient to carry out and comply with the intent of this Resolution and to execute and deliver for and on behalf of the City all certificates, instruments, agreements and other documents, as may be necessary or convenient to perform all matters herein authorized. PASSED AND ADOPTED by the Board of Aldermen of the City of Riverside, Missouri,the /7'—`-day of 2015. Mayor Kathleen L. Rose ATTEST: . .. Robin Littrell; C' Clerk FIRST ADDENDUM TO SERVICES AGREEMENT BETWEEN TRISTEM AND CITY OF RIVERSIDE, MISSOURI This document is in reference to the Services Agreement dated November 18'h, 2014, between the City of Riverside(CLIENT)and TriStem, Ltd. (CONSULTANT). May it be known that the undersigned parties, for good consideration,do hereby agree to add the following services that are outlined below. These additions shall be made valid as if they are included in the original stated contract. • CONSULTANT will conduct an audit and study of telecommunications accounts paid by the CLIENT for local,long distance and cell phone service to determine if any errors or overbillings have occurred. If CONSULTANT finds errors that have resulted in overpayments by the CLIENT, CONSULTANT will contact vendors and work with them to obtain refunds for the CLIENT, including AT&T billing issues CLIENT previously identified that AT&T has refused to resolve. As a fee for this service, CONSULTANT will receive 43%of any refunds CLIENT receives that resulted from CONSULTANT'S work. Additionally, if CONSULTANT's audit results in removal or reduction of charges on future telecommunications bills or finds opportunities for rate savings on telecommunications accounts(excluding any actions CLIENT has already begun to obtain bids from alternate phone vendors), CONSULTANT will receive 43% of approved and implemented savings resulting from TRISTEM'S work for a period of twelve (12) months beginning with the first month during which savings are realized. CLIENT is under no obligation to accept or implement savings recommendations No other terms or conditions of the above mentioned contract shall be negated or changed as a result of this here stated addendum. FOR CLIENT: Signature Title Date FOR CONSULTANT: Signature Title Date 1,lNNQC't a�i RESOLUTION NO. R- 2015-011 A RESOLUTION APPROVING A FIRST ADDENDUM TO THE AGREEMENT WITH TRI-STEM FOR UTILITY BILLING AND PAYMENT AUDIT. WHEREAS, the City and TriStem, Ltd. previously entered into an agreement for utility billing and payment audit services, but such agreement did not include telecommunications accounts; and WHEREAS, the City now desires to engage Tri-Stem to review and audit its telecommunications accounts. NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF ALDERMEN OF THE CITY OF RIVERSIDE, MISSOURI AS FOLLOWS: THAT the Board of Aldermen (`Board") hereby approves the First Addendum to the Agreement (a copy of which is attached hereto in its substantial form) with Tristem, Ltd.; and FURTHER THAT the Mayor, the City Administrator, the Finance Director, and other appropriate City officials are hereby authorized to take any and all actions as may be deemed necessary or convenient to carry out and comply with the intent of this Resolution and to execute and deliver for and on behalf of the City all certificates, instruments, agreements and other documents, as may be necessary or convenient to perform all matters herein authorized. PASSED AND ADOPTED by the Board of Aldermen of the City of Riverside, Missouri,the /7'0—'day of 2015. 4 zeeal Mayor Kathleen L. Rose ATTEST: . Robin Littrell; City Clerk FIRST ADDENDUM TO SERVICES AGREEMENT BETWEEN TRISTEM AND CITY OF RIVERSIDE, MISSOURI This document is in reference to the Services Agreement dated November 18`", 2014, between the City of Riverside(CLIENT)and TriStem, Ltd. (CONSULTANT). May it be known that the undersigned parties, for good consideration,do hereby agree to add the following services that are outlined below. These additions shall be made valid as if they are included in the original stated contract. • CONSULTANT will conduct an audit and study of telecommunications accounts paid by the CLIENT for local,long distance and cell phone service to determine if any errors or overbillings have occurred. If CONSULTANT finds errors that have resulted in overpayments by the CLIENT, CONSULTANT will contact vendors and work with them to obtain refunds for the CLIENT, including AT&T billing issues CLIENT previously identified that AT&T has refused to resolve. As a fee for this service, CONSULTANT will receive 43%of any refunds CLIENT receives that resulted from CONSULTANT'S work. Additionally, if CONSULTANT's audit results in removal or reduction of charges on future telecommunications bills or finds opportunities for rate savings on telecommunications accounts(excluding any actions CLIENT has already begun to obtain bids from alternate phone vendors),CONSULTANT will receive 43% of approved and implemented savings resulting from TRISTEM'S work for a period of twelve(12)months beginning with the first month during which savings are realized. CLIENT is under no obligation to accept or implement savings recommendations No other terms or conditions of the above mentioned contract shall be negated or changed as a result of this here stated addendum. FOR CLIENT: Signature Title Date FOR CONSULTANT: Signature Title Date Robin Littrell From: Donna Oliver Sent: Friday, March 27, 2015 2:25 PM To: Robin Littrell Subject: FW: Riverside, MO Donna Oliver (Resz) Finance Director City of Riverside 2950 N.W. Vivion Road • Riverside, MO 64150 Phone: (816) 741-3993 Fax: (816) 746-8349 Stay Connected http://twitter.com/RiversideMo htti)://www.RiversideMo.com http://www.RiversideMo.com/blog Riverside recycles - please consider the environment before printing this e-mail. From: Trisha Menchu [mailto:trisha.menchu(&tristem.com] Sept:Tuesday, March 24,2015 3:49 PM To: Donna Oliver Cc: courtngy.balko(5)tristem.com Subject: RE: Riverside, MO Donna, e I wanted to let you know that I forwarded the information you had sent regarding the AT&T issues 1p our phone audit subcontractor for review. After looking over the records and talking with Ms.Swartz, they feel'there is little chance that, we could recover the charges that were assessed for the two circuits whose disconnection request couldn't be' documented. k Sorry we couldn't assist in this particular matter. Trisha Trisha Menchu TriStem, Ltd. From: Donna Oliver [mailto:doliverCalriversidemo.com] Sent: Friday, March 06, 2015 2:18 PM To: Trisha Menchu Subject: RE: Riverside, MO Sounds good. Thanks! Donna Oliver (Resz) Finance Director City of Riverside 2950 N.W. Vivion Road • Riverside, MO 64150 1 Phone: (816) 741-3993 Fax: (816) 746-8349 Stay Connected htto://twitter.com/RiversideMo htti)://www.RiversideMo.com http://www.RiversideMo.com/blog Riverside recycles - please consider the environment before printing this e-mail. From: Trisha Menchu [mailto:trisha.menchu@tristem com] Sent: Friday, March 06, 2015 1:55 PM To: Donna Oliver Subject: FW: Riverside, MO Importance: High Donna-FYI,our phone auditor knows Melissa Swartz and is going to contact her to get more information on the AT&T issues before deciding for certain if this is something we can pursue. I'll get back with you ASAP to let you know what we decide. Have a great weekend! Trisha Trisha Menchu TriStem, Ltd. From: Chris Beck rmailto:cmbeck(@sbcalobal.netl Sent: Thursday, March 05, 2015 6:37 PM To: Trisha Menchu Cc: Ben Sanford; Courtney Balko Subject: Re: Riverside, MO Importance: High We know the consulting firm well. Melissa Swartz is a good friend and fellow SCTC member. I will contact her to see what the story is. We will help, if we can, but if she gave up, it may be beyond help. Chris Beck, Sr. Consultant Ben Sanford &Associates, Inc. 2010 Lake Country Drive Arlington, TX 76012-5711 Ofc.: 817-316-0500 Fax: 817-316-0499 chris(a)bsacon.com www.bsacon.com Past Director, Society of Communications Technology Consultants International (SCTC) www.sctcconsultants.org 2