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Home My WebLink AboutR-2018-040 Purchase NICE 19-Channel Recording Device Resolution No. R—2018-040 A RESOLUTION AUTHORIZING THE PURCHASE OF NICE 19-CHANNEL DIGITAL AND ANALOG RECORDING DEVICE FROM VOICE PRODUCTS INC OFF THE MID AMERICA REGIONAL COUNCIL FOR PUBLIC PURCHASING CONTRACT IN AN AMOUNT NOT TO EXCEED $30,802.00 WHEREAS, the Police Department has a need for the NICE 19-channel digital and analog recording device for recording radio traffic and phone calls that flow through our communications unit, for fire, police, 911 and administrative phone lines. This unit purchase was approved in the 2017-2018 budget; and WHEREAS, the City of Riverside in the adoption of its purchasing policy has approved the practice of purchasing equipment from competitive bids awarded by other governmental entities through the cooperative bidding process; and WHEREAS, Mid America Regional Council has competitively bid and awarded a contract to Voice Products Inc. (MARC/KCRPC: ILA04-1443); and WHEREAS, funds for such purpose were budgeted in the Fiscal Year 2017-2018 budget; and WHEREAS, the City of Riverside finds it is in the best interest of the citizens of the City of Riverside to authorize and approve the purchase of the NICE 19-channel digital and analog recording device through Voice Products, Inc. in an amount not to exceed $30,802.00. NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF ALDERMEN OF THE CITY OF RIVERSIDE, MISSOURI, AS FOLLOWS: THAT, the purchase of the NICE 19-channel digital and analog recording device through Voice Products, Inc. in an amount not to exceed $30,802.00 is hereby authorized, approved and ratified; and FURTHER THAT the Police Chief and/or the City Administrator, or his designee, are hereby authorized to execute all documents necessary or incidental to this transaction and the City Clerk is authorized to attest thereto. PASSED AND ADOPTED by the Board of Aldermen and APPROVED by the Mayor of the City of Riverside, Missouri, the Vh day of June 2018. Ma* Kathleen L. Rose T: Room Kincaid, city Clerk Riverside Police Department 0CFFB= Resolution Overview AGENDA DATE: June 5, 2018 BACKGROUND: This request is for the purchase of a "NICE" 19-channel digital and analog recording device. This unit records the radio traffic and phone calls that flow in and out of our communications unit. It records fire and police as well as 911 and administrative phone lines. The purchase of the unit was approved in the 2017-2018 budget. BUDGETARY IMPACT: $30,802 VOICE PRODUCTS INC vvv� Proposal Prepared for: Riverside Police Department (MARC/KCRPC:ILA 04-1443) 2950 NW Vivion Road(Riverside, MID 64150 A7�i mayyf(t '�, i. O Presented to: Captain Mike Costanzo Phone:816-741-1191 Email:mmstanzo@riversidemo.com Date:May 16,2018 Submitted les MARC Bob Farrell Regional Sales Manager Phone:800-466-1152 Email:bfarrell@voiceoroducts.com MID-AMERICA REGIONAL COUNCIL Record. Replay. Resolve. Voice Products- Pricing Propose VOICE PRODUCTS INC . VVr We would like to thank you for the opportunity to submit this proposal. Based on our discussions, we've Identified a number of ways Voice Products Inc. can help your organization meet your unique requirements. This proposal outlines our recommendation for an offering tailored to your needs and provides a summary of the initial estimated investment. We look forward to receiving your feedback on this proposal and we appreciate the opportunity to work with the Riverside Police Department's team to ensure the long-term success of the project. For any questions or additional information, please feel free to contact me. Thank you for your time and consideration of this proposal. Sincerely, Bob Voice Products Inc. � � e I1M Voice Products Inc. Page 2 of 6 Proprietary Information Voice Products Inc - Pricing Proposal Proposed Solution The following offering is based on the Riverside Police Department's stated requirements, and on the Voice Products Inc. team's experience with projects of a similar size and scope. NICE Inform Recording with Professional Package NICE Recording with Inform Next Generation Emergency Center solution enables organizations to generate accurate event reconstructions, ensuring the right Information is in the right place, at the right time to handle investigative Inquiries. System Solution Summary Key capabilities of the NICE inform Recording package Includes: NICE Inform Recording Software Package Includes: • 19 X Recording channel licenses for Analog devices. • Workstation Screen Recording Licenses = for capturing the dispatcher's PC screen. • Text-to-911 Recording Licenses = NICE Media Vault allows you to Search and Review captured Text Interactions with Inform Reconstruction. • My Account = overview of your account settings. • System Installation = recorder settings, content rules, etc. • User Administration = User, Group and permission settings, • System Status = Recorder Status, Media Management, Channel Overview, Monitor, Alarms&Audit Trail. • Recorded Calls = Search and Replay. • ANI/ALI Tagging Software = associates ANI/ALI Information from the 911 system to recordings. • Contact Closure =True Start/ Stop recording signals for the 911 consoles. • Legacy Playback of audio from previous NICE System. NICE Inform Package Includes the following items and features: • NICE Inform Server license. • NICE system configuration application (NICE Administrator license). • NICE Inform Audit Trail = Track who did what, when and from where. • Inform Reconstruction Concurrent Licenses = Long Term Search and Replay Software provides simultaneous multi-channel playback. • Audio Redaction = Allows users the ability to"whiteout"any part of saved audio that cannot be released due to privacy regulations without altering the original recording. • Inform Verify = Instant recall of recent audio interactions. • Inform Monitor = Listen In on active Interactions. • Inform Organizer= Audio and Related Material Incident Storage and Secure Access Management module. • NICE Inform Media Player Site License = Enables secure distribution of audio, related material and player software on Password Secured removable media. • Evaluator QM = Enables you to evaluate performance and quickly Impact the overall quality of service. Includes concurrent licenses for Supervisors and concurrent User licenses for named agents/dispatchers. • Reporter= Calls per resource for a given period, channel utilization per hour, etc. If QM Is purchased, several reports specific to completed evaluations will be available as well. -- Voice Products Inc. Page 3 of 8 Proprietary Informarwr Voice Products—Pricing Pr000sal Implementation and Services This offering includes turnkey project management:Professional implementation,complete training package and ongoing support. Implementation The implementation approach may include a technical needs identification,coordination of pre-install activities,confirmation of services,site preparation,Installation,testing and"go live."The actual implementation project scope and dates are determined and confirmed once the order is formally accepted. Investment Proposal MARC NICE Recording with Inform package for Riverside Police Department - w��AMERICA RP6QN4.L COVNOL System Pricing 19 Channel NICE Inform Recording NIR-INF-PRO-UPG 1 $20,938.00 Professional Package Total System Hardware/Software: $20,938.00 Services Pricing Voice Products Inc. Installation Services. VP-INST-NIR-INF 1 $6,950.00 Includes Project Management Voice Products Inc. Training Services VP-TRN-NIR-INF 1 $1,200.00 Total Services: $8,150.00 First Year Software Assurance One time Software Assurance fee: PS-MAINT-NICE-IND-STD 1 $1,714.00 Allows for major version upgrade during first year. Total Non-Recurring Engineering: $1,714.00 System Price: $30,802.0 Total Cost of Ownership: $30,802.00 Quote valid if purchase order Is received by 8/16/2018 Payment terms: • Balance due at completion of system delivery and installation. V'mrp r,-rdncts Jr: Page a oP8 Fu)p"('tafV lnformdhlon Voice Products Inc. - Pricing Pr000sal Voice Products Inc. Support Program Voice Products Inc. is committed to providing customers outstanding service and support. Two levels of support are offered In order to best suit your organization's needs: Standard Support: Provides coverage from Monday through Friday, 8 AM to 5 PM local time, excludes holidays. Extended Support: • Provides support coverage 24 hours per day, 7 days a week and 365 days a year. Voice Products Inc. recommends the Standard software support maintenance package for Riverside Police Department. General Maintenance Agreement(GMA) Standard Standard Software and Hardware (M-F 8-5) (M-F 8-5) Paid In Advance Year One(i)------Warranty Included Included Year Two(2) $4,895.00 $4,895.00 Year Three(3) $5,237.00 $4,895.00 Year Four(4) $5,603.00 $4,895.00 Year Five(5) $5,995.00 $4,895.00 Total if Paid Year to Year $21;730.00 Total Pre-Paid 5 Year Maintenance Discount—Savings of$2,150.00 if Paid in Advance $19,580.00 NICE System Training The NICE Inform Recording system training may be conducted at Customer site or via Remote Session (depending on customer requirements), for a maximum of ten (10) students, providing Instruction with the agency's data. The following courses are Included as part of the total purchase price: Riverside Police Department's Training Package will include: Course Description System Overview Understanding and Navigating the Browser Based Interface For Supervisors and Administrators - How to Perform User Management and Designate Permissions How To Search and Replay Interactions with the NICE Inform Reconstruction Software How To Replay Recent Interactions with the NICE Inform Verify Software How To Monitor In-Progress Interactions with the NICE Inform Monitor Module How to Manage Incidents with the NICE Inform Organizer Module How to Produce Distributions with the NICE Inform Media Player Distribution Kit How to Perform Quality Management with the NICE Inform Evaluator Package How to Generate Data with the NICE Inform Reports Package Voice Products Inc. Page 5 or 8 Proprietary Information Voice Products -P "cino Pr000sa! Additional Information Pricing • This proposal has been prepared and is being provided by Voice Products Inc. to Riverside Police Department for budgetary purposes only. The Information contained in this proposal is subject to change due to factors that include, but are not limited to, quantity of products or services desired to be purchased by Riverside Police Department. • Riverside Police Department's purchase from Voice Products Inc. of products and services is subject to: (a) the parties entering Into and executing Voice Products Inc. Purchase and Services Agreement (b) Riverside Police Department Issuing a purchase order to Voice Products Inc. for the products and services desired to be purchased by Customer ■ The software pricing Information contained In this proposal is firm for 90 days from the date of this proposal. • The pricing contained in this exhibit Is valid for this order only. Additional features and services are available at an additional cost. For more details or a quotation, please contact your Voice Products Inc. sales representative. • Prices set forth in this proposal are exclusive of, and the customer will be responsible for, any and all excise, sales, import and/or use taxes, and like charges imposed with respect to the products licensed or services provided by Voice Products. All prices quoted in U.S. Dollars. • The total cost of the Services is exclusive of travel and out-of-pocket expenses Incurred by Voice Products Inc. In connection with Its performance of the Services ("Expenses"). Voice Products Inc. shall Invoice Customer for Expenses monthly in arrears. Any Expenses incurred by Voice Products Inc, shall conform to Voice Products' Expense Reimbursement Policy and shall be Invoiced at cost without mark-up. • Applicable shipping charges for software, hardware and services are in addition to prices listed. Integration • The customer Is responsible for hardware, software, Interfaces and other related fees associated with enabling the Integrations and other servers or systems to communicate with the NICE solution i.e. PBX, ACD, ANI/ALI, etc. ■ Licenses, connectors or reports for the contact router, ANI/ALI, ACD or PBX systems are NOT provided. The customer should contact the respective vendor for Information related to those fees. Integrations with certain vendors may also require additional fees. • For Integrations that NICE Systems does not currently support, the customer maybe requested to Initiate discussions between the Voice Products Inc. Professional Services team and the respective vendor. Please note that additional charges may be Incurred. Voice Products Inc. Page 6 of 8 Proprietary Information Voice Products Inc. — Pricing Pr000sal Purchase and Services Agreement Biu To: ------ - ---------- --- Company: Riverside Police Department Attention:Captain Mike Costanzo Telephone:(816)741-1191 — — -- - — — Fax: Address: 2950 NW Vivion Road City: Riverside State: MO Zi_P6 4150 Date: 5118118 PO#. Ship To: Company: Riverside Police Department Attention: Captain Mike Costanza Telephone: (816)741-1191 Address: 2950 NW Vivion Road City: Riverside Slate: MO Zip: 64150 Order Approved By: Tide: Dale: Sales Subtotal $30,802.00 Customer Received By Tse: Date: Sales Tax Customer Finn Name: Tax Exempt# Shipping 6 Handling Account Name Please Include Maintenance after Wananly,Period: (Initial for approval): Misc. Order Accepted By: Ttle. Sales Total $30,802.00 Dale: VPI Representative) THIS ORDER IS PLACED IN ACCORDANCE WITH THE FOLLOWING TERMS: The Salesperson does not have the authority to accept this order.Ilmust be signed by an officer of Voice Products,Inc. Title is and shall remain in Sellers name until the entire purchase price is paid. Seller shall maintain a purchase money security Interest in all the collateral described in this document and Seller shall also have security interest in all equipment,fixtures and accounts receivable of Buyer to secure the payment of the sum here under. In the event of any default in payment by Buyer,Buyer agrees to pay all costs of cofiecdon including,but not limited to,reasonable attorney's fees and oil court costs. This Agreement is non-assignable and the property here under,until paid for,non-transferable. Seller reserves the right to renter the premises of Buyer at any Time and repossess any equipment that has not been for in full per the agreement of the parties. At sales are final,all sales are unconditional,and Seller offers no return policy. The pelves agree that this sales order includes the entire agreement of the parties and neither party is relying on verbal statements by the other in any respect. The terms of the warranty are . There is a 20%restocking fee for items returned after the warranty period. ALL ACCOUNTS ARE DUE AND PAYABLE IN FULL UPON RECEIPT OF YOUR INVOICE. ANY AMOUNT NOT PAID WITHIN 30 DAYS SHALL BE SUBJECT TO A DELINQUENCY CHARGE OF 1.5%PER MONTH UNTIL PAID IN FULL. Voice Products Inc. i'ny 7 ori 8 Proprietary reformation Voice Products- Pricino Praoosal Current Individual Item Pricing Part Number Description Unit List Price PS-INFRM-PROF- 1 Additional Channel Audio Recording license. $650.00 ICH Price Is the same for Analog, Digital, Trunk or VolP. PS-INFRM-PROF- 1 Workstation Concurrent Software Screen Recording license. $500.00 SWSCREEN-ICH Price Is per PC, not per monitor/screen. PS-INFRM-TEXT- Text to 911 Recording Channel $200.00 ICH Per Endpoint (position/console). PS-INFRM-PROF- NICE Evidence Compliance Pack: $200.00 ORG-SCC Organizer and Media Player. Per System Channel. PS-INFRM-PROF- NICE QA Pack: $200.00 REP-1CC Includes Evaluator application for Supervisors performing evaluations, named agent/Public Safety Operator to be evaluated and Inform Reports. Per System Channel. PS-INFRM-PROF- NICE Inform Professional Integration to Motorola MCC7500. $200.00 MCC7500 Per Resource to be searched. PS-INFRM-PROF- NICE Inform API for integration with AQUA (Pro QA). $1,000.00 AQUA-API One concurrent user connection. There is a SLA fee applied to each license for the first year's software assurance. Beginning In year two, it Is Included your annual maintenance coverage at no additional charge. The cost of labor for Installation and configuration depends on the combination of items purchased. It may be the case that some licensing does not Incur additional labor charges If purchased at the time of initial system Installation. Voice Products Inc. Page 8 of 8 Proprietary Information