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HomeMy WebLinkAboutR-2022-131 Approve Service Order with Charter CommunicationsRESOLUTION NO. R — 2022-131 A RESOLUTION APPROVING A SERVICE ORDER WITH CHARTER COMMUNICATIONS OPE - TING, LLC BE IT RESOLVED BY THE BOARD OF ALDERMEN OF THE CITY OF RIVERSIDE, MISSOURI, AS FOLLOWS: THAT the Board of Aldermen hereby approves the Service Order with Charter Communications Operating, LLC, a copy of which is attached in its substantial form, and further authorizes the Mayor or City Administrator or Capital Projects and Parks Manager to execute the same on the City's behalf; FURTHER THAT the City Administrator and such other officials of the City may execute any other additional documents or take such other actions as are necessary, incidental or expedient to carry out the intent of the agreement approved and the authority granted herein. PASSED AND ADOPTED by the Board of Aldermen of the City of Riverside, MiSSOLIti, the 14;s4'm day of cio i Mayor Kathleen L. Rose Robin. KitCity 'Clerk Spectrumo ENTERPRISE SERVICE ORDER THIS SERVICE ORDER ("Service Order"), is executed and effective upon the date of the signature set forth in the signature block below ("Effective Date] and is by and between Charter Communications Operating' LLC on behalf of those operating subsidiaries providing the Service(s) hereunder ("Spectrum") and Customer (as shown below) and is governed by and subject to the Spectrum Enterprise Commercial Terms of Service posted to the Spectrum Enterprise website. nterpdise.spect,unlzom/ (or successor ur|) or, if applicable, an existing services agreement mutually executed by the parties (each' as appropriate, a "Service Agreement"). Except as specifically modified herein, all other terms and conditions of the Service Agreement shall remain unamende6 and infull force and effect. Spectrum Enterprise Contact Information Contact: Nathaniel Gould Telephone: (913) 972'8311 Email: namanielyuu|d@chmneoom Customer Information Customer Name CITY OF mvcns|oc Address Telephone (816)372'9028 Contact Name mwy aennion Billing Address 13239800 Email: obennion @rversidemcgov Telephone | / Email: nhennmm4vmersidemo9ov Spectrum Enterprise Service Order va1cw1a cownocmTAL 0zo1*-2oaaCharter Communications Operating, uc All Rights Reserved Created Date: 11/n71onzz Spectruffu ENTERPRISE NEW AND REVISED SERVICES AT 2990 Nw Vivion Rd , Riverside MO 64150 Service Description SBB Installation Fee Set -Back -Box Deluxe Set -Back -Box Equipment TOTAL* Order Term 36 Months 36 Months 36 Months Quantity 30 30 30 Monthly Recurring Charge(s) $ 0,85 $ 7.00 $ 6,00 Total Monthly Recurring Charge(s) $ 25.50 $ 210.00 $ 180,00 $415.50 ONE TIME CHARGE(S) AT 2990 Nw Vivion Rd , Riverside MO 64150 Service Description Quantity One Time Charge(s) Total One Time Charge(s) Set -Back -Box Installation Fee TOTAL* Spectrum Enterprise Service Order v210416 CONFIDENTIAL © 2016-2022 Charter Communications Operating, LLC. All Rights Reserved Created Date: 11/07/2022 30 $ 0,00 Page 2 of 5 ENTERPRISE 1. TOTAL CHARGE(S)' Total Monthly Recurring Charges and Total One -Time Charges are due in accordance with the monthly invoice. 2. TAXES. Plus applicable taxes, fees, and surcharges as presented on the respective invoice(s). ]. SPECIAL TERMS. Spectrum Enterprise Service Order ,210416 compmsmTAL 0uu10-2OzxCharter Communications Operating, uc All Rights Reserved Created Date: 11/o7/coza By signing below, the signatory represents they are duly authorized to execute this Service Order, CUSTOMER SIGNATURE Signature: Printed Name: Title: Date: Noel Bennion Du Capital Projects & Parks Manager Spectrum Enterprise Service Order v210416 CONFIDENTIAL © 2016-2022 Charter Communications Operating, LLC, All Rights Reserved Created Date: 11/07/2022 Page 4 of 5 This page intentionally left blank Spectrum Enterprise Service Order v210416 CONFIDENTIAL © 2016-2022 Charter Communications Operating, LLC. All Rights Reserved Created Date: 11/07/2022 Page 5 of 5 Spectrum Enterprise pre -service installation guic e Welcome, and thank you for choosing Spectrum Enterprise. After you sign your service order, our teams will keep you updated on the status of your order. In the meantime, this document will help you understand what happens as you progress toward the service installation process. Feel free to reach out to your sales contact if you have questions or need additional information. When installation begins, however, you'll have a dedicated project manager who'll partner with you as your main point of contact for a successful installation. Client project milestones Sign service order. If necessary, work with our internal teams to provide any additional information or forms required to finalize your order. Your Spectrum Enterprise project manager will contact you to introduce themselves and discuss next steps. Spectrum Enterprise project milestones Sales team submits signed service order to Order Management team. Internal teams gather any additional information that's required to finalize your order. Dedicated project manager contacts you to discuss next steps. Spectrum Enterprise pre -service installation details Let's look at more details about the milestones we'll reach before your service installation process begins. Milestones Sign service order First, we'll finalize and sign your service order together. We are unable to proceed until the service order is signed, so if you have any concerns or questions about your order, please reach out to your sales contact right away. Finalize order Our internal teams will make sure we have all of the information we need to begin the installation process. This stage can take one to two weeks to complete During this time, we may be in touch to get additional information and required forms. If your order includes voice services, this would be a good time to engage your vendor If you're transferring phone numbers from your current vendor to your Spectrum Enterprise account, we'll need a complete list of the numbers you're transferring Your vendor can help you put these from your phone server. We also request your vendor be available to participate in cutover activities on the day of activation. Your project manager wit work closely with you and your vendor throughout the implementation process, and schedule the cutover once the service is ready. Connect with project manager As we're finalizing your order, your dedicated project manager will be in touch about next steps. Your project manager will be your primary point of contact during service installation, however, you may hear from additional team members throughout the process. You will be invited to an introduction call where your project manager will review your order and the installation process in more detail. During this meeting, we will agree to a call and reporting schedule to ensure a smooth and efficient installation. Additional disclaimer pending - does not apply For coax or upgrades �,2020 Charter Communications All rights reserved entterprsse spectrum.xgm Spectrum. ENTERPRISE Certificate Of Completion Envelope Id: 6D67088735654AEF962CBB8578754A7D Subject: Documents for your DocuSign Signature Source Envelope: Document Pages: 6 Certificate Pages: 4 AutoNav: Enabled Envelopeld Stamping: Disabled Time Zone: (UTC-08:00) Pacific Time (US & Canada) Record Tracking Status: Original 11/7/2022 8:38:28 AM Signer Events Noel Bennion nbennion@riversidemo,gov Capital Projects & Parks Manager Security Level: Email, Account Authentication (None) Electronic Record and Signature Disclosure: Accepted: 8/26/2022 8:54:03 AM ID: 3d9cda6e-d09f-4ce6-ab7c-8bbb15153d99 Company Name: Spectrum Enterprise In Person Signer Events Editor Delivery Events Agent Delivery Events Intermediary Delivery Events Certified Delivery Events Carbon Copy Events Witness Events Notary Events Envelope Summary Events Envelope Sent Certified Delivered Payment Events Signatures: 0 Initials: 0 Holder: Nathaniel Gould nathaniel.gould@chartercom Signature Signature Status Status Status Status Status Signature Signature Status Hashed/Encrypted Security Checked Status Electronic Record and Signature Disclosure DocuSign' Status: Delivered Envelope Originator: Nathaniel Gould nathaniel.gould@charter.com IP Address: 13,110,74.8 Location: DocuSign Timestamp Sent: 11/7/2022 8:38:30 AM Viewed: 11/11/2022 9:28:27 AM Timestamp Timestamp Timestamp Timestamp Timestamp Timestamp Timestamp Timestamp Timestamps 11/7/2022 8:38:30 AM 11/11/2022 9:28:27 AM Timestamps Electronic Record and Signature Disclosure created on: 5/18/2021 3:12:54 PM Parties agreed to: Noel Bennion ELECTRONIC CO AND SIGNATU DISCLOSU From time to time, Charter Communications Operating, LLC ("Spectrum") may be required by law to provide to you certain written notices or disclosures. Described below are the terms and conditions for providing to you such notices and disclosures electronically through the DocuSign system. Please read the information below carefully and thoroughly, and if you can access this information electronically to your satisfaction and agree to this Electronic Record and Signature Disclosure (ERSD), please confirm your agreement by selecting the check -box next to 'I agree to use electronic records and signatures' before clicking 'CONTINUE' within the DocuSign system. Getting paper copies At any time, you may request from us a paper copy of any record provided or made available electronically to you by us. You will have the ability to download and print documents we send to you through the DocuSign system during and immediately after the signing session and, if you elect to create a DocuSign account, you may access the documents for a limited period of time (usually 30 days) after such documents are first sent to you. If you wish to receive paper copies in lieu of electronic documents, you may close this browser and request paper copies from the "sending party" by following the procedures outlined below. Withdrawing your consent If you decide to receive notices and disclosures from us electronically, you may at any time change your mind and tell us that thereafter you want to receive required notices and disclosures only in paper format. How you must inform us of your decision to receive future notices and disclosure in paper format and withdraw your consent to receive notices and disclosures electronically is described below. Consequences of changing your mind If you elect to receive required notices and disclosures only in paper format, it will slow the speed at which we can complete certain steps in transactions with you and delivering services to you because we will need first to send the required notices or disclosures to you in paper format, and then wait until we receive back from you your acknowledgment of your receipt of such paper notices or disclosures. Further, you will no longer be able to use the DocuSign system to receive required notices and consents electronically from us or to sign electronically documents from us. Requesting paper copies, withdrawing consent, and updating contact information Requesting Paper Copies. Please provide your name, title, email, telephone, postal address and document title. Withdraw Consent. Please provide your name, title, email, date, telephone number and postal address. Update Contact Information. Please provide your name, title, email, telephone and postal address. Any fees associated with sending paper copies or withdrawing consent will be determined by the sending party. All notices and disclosures will be sent to you electronically Unless you tell us otherwise in accordance with the procedures described herein, we will provide electronically to you through the DocuSign system all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you during the course of our relationship with you. To reduce the chance of you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required notices and disclosures to you by the same method and to the same address that you have given us. Thus, you can receive all the disclosures and notices electronically or in paper format through the paper mail delivery system. If you do not agree with this process, please let us know as described below. Please also see the paragraph immediately above that describes the consequences of your electing not to receive delivery of the notices and disclosures electronically from us. To withdraw your consent with DocuSign To inform us that you no longer wish to receive future notices and disclosures in electronic format you may: i. decline to sign a document from within your signing session, and on the subsequent page, select the check -box indicating you wish to withdraw your consent, or you may; ii. notify the "sending party" by email and in the body of such request you must state your email, full name, title, mailing address, and telephone number. We do not need any other information from you to withdraw consent. The consequences of your withdrawing consent for online documents will be that transactions may take a longer time to process. Required hardware and software The minimum system requirements for using the DocuSign system may change over time. The current system requirements are found here: https:/fsupport.docusigtteom/guides/signer-guide signing. system -requirements. Acknowledging your access and consent to receive and sign documents electronically To confirm to us that you can access this information electronically, which will be similar to other electronic notices and disclosures that we will provide to you, please confirm that you have read this ERSD, and (i) that you are able to print on paper or electronically save this ERSD for your future reference and access; or (ii) that you are able to email this ERSD to an email address where you will be able to print on paper or save it for your future reference and access. Further, if you consent to receiving notices and disclosures exclusively in electronic format as described herein, then select the check -box next to agree to use electronic records and signatures' before clicking 'CONTINUE' within the DocuSign system. By selecting the check -box next to agree to use electronic records and signatures', you confirm that: You can access and read this Electronic Record and Signature Disclosure; and You can print on paper this Electronic Record and Signature Disclosure, or save or send this Electronic Record and Disclosure to a location where you can print it, for future reference and access; and • Until or unless you notify Charter Communications Operating, LLC ("Spectrum") as described above, you consent to receive exclusively through electronic means all notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you by DocuSign during the course of your relationship with Charter Communications Operating, LLC ("Spectrum").