HomeMy WebLinkAboutR-2023-005 Approving an Agreement with Language Line ServicesRESOLUTION NO. R — 2023-005
A RESOLUTION APPROVING AN AGREEMENT WITH LANGUAGE LINE SERVICES,
INC.
BE IT RESOLVED BY THE BOARD OF ALDERMEN OF THE CITY OF RIVERSIDE,
MISSOURI, AS FOLLOWS:
THAT the Board of Aldermen hereby approves the Agreement with Language Line
Services, Inc., a copy of which is attached in its substantial form, and further authorizes the Mayor to
execute the same on the City's behalf,
FURTHER THAT the City Administrator, Police Chief, and such other officials of the City
may execute any other additional documents or take such other actions as are necessary, incidental
or expedient to carry out the intent of the agreement approved and the authority granted herein.
PASSED AND ADOPTED by the Board of Aldermen of the City of Riverside,
Missouri, fhb day of2023.
J
Mdyor Kathleen L. Ro e
ATTE
u
Robin Kincaid, ity Clerk
Statement of Work
LanguageLine& Phones"' and InSight Video Interpreting®
Client Name ("Customer"): City of Riverside, Missouri Client # (if applicable):
This Statement of Work is subject to the Master Service Agreement between Customer and Language Line
Services, Inc. ("LanguageLine"). This document is the sole document that reflects pricing for these services
and must be signed by an authorized representative from the Customer. Pricing is only approved upon a
signature by an authorized officer of LanguageLine. Pricing changes, if any, will be reflected on next
month's invoice.
1. LANGUAGELINE PHONE INTERPRETING
1.1. SCOPEOFWORK
(a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters
for Phone Interpreting to facilitate effective communication between Customer's service
providers and Limited English Proficient (LEP) individuals by converting spoken language
statements between English and another language.
(b) SERVICE DELIVERY. Services are delivered on -demand via telephone, as initiated by
Customer's service providers and invoiced monthly following service delivery. Services are
available twenty-four (24) hours a day; seven (7) days a week; 365 days a year, including
holidays, in over 240 spoken languages.
1.2. PHONE INTERPRETING FEES
(a) INITIAL ENROLLMENT including Client Identification ("CID') service accounts....... Waived
(b) ADDITIONAL SERVICE ACCOUNTS after initial enrollment, per CID ....................... Waived
(c) MONTHLY MINIMUM per CID.................................................................................... Waived
(d) PLATFORM ACCESS FEE per call............................................................................ Waived
(a) THIRD PARTY DIAL OUT FEE per call...................................................................... Waived
(f) TELECOMMUNICATION SURCHARGE in accordance with the Telecommunications Act of
1996............................................................................................................................ Waived
(g) OPTIONAL INTERPRETER APPOINTMENT AT SPECIFIC TIME. See 1.2(h) for Per
Minute Usage Fees. No additional fees apply to schedule an interpreter appointment.
Cancellation fee for any cancelled or missed appointment ........................................ $200.00
(h) PER MINUTE USAGE FEES for LanguageLine Phone and InSight Audio Interpreting
Language
Tiers
Languages
Per Minute Charge
1
Spanish
$0.79
2
Chinese (Mandarin and Cantonese), French, Japanese, Korean,
Russian, and Vietnamese
$0.79
3
Armenian, German, Haitian Creole, Italian, Cambodian (Khmer),
Polish, and Portuguese
$0.79
4
Farsi, Tagalog, Thai, Urdu, and all other languages
$0.79
1.3. PHONE INTERPRETING EQUIPMENT
(a) OPTIONS AND DEFINITIONS. Equipment purchase and lease options are available for the
equipment identified below for use with the Phone Interpreting services. All Equipment
requests must be submitted in writing over the term of this Agreement and the appropriate
fees will apply.
(b) PHONE INTERPRETING EQUIPMENT LEASE FEES. A monthly lease fee per unit applies,
and the Equipment remains the property of LanguageLine. The monthly fee covers the cost
of equipment programming and providing any necessary replacements and maintenance.
1 Solution1°" Analog Dual Handset Phone....................................................................... $4.50
1 Solution Dual Handset IP Phone.......................................................... ....................... $12.50
Statement of Work
LanguageLine@ Phonesm and InSight Video Interpreting®
Panasonic® Cordless Phone with Dual Handsets........................................................ $10.50
(c) PHONE INTERPRETING LEASED EQUIPMENT ADDITIONAL TERMS. Upon the
termination of the Agreement, Customer shall, at its cost, return the Equipment to Language
Line Services within thirty (30) days following the termination date, Customer acknowledges
that ownership of the Equipment remains with Language Line Services, and that the
Equipment must be returned upon the termination of the Agreement. If Customer fails to
return the Equipment to Language Line Services within the 30-day period, Language Line
Services may invoice Customer $175.00 per each equipment item not returned and
Customer agrees to pay that invoice within thirty (30) days of the invoice date.
(d) PHONE INTERPRETING EQUIPMENT PURCHASES. The following Equipment is available
for purchase from LanguageLine during the life of the agreement. Upon depletion of current
Equipment models and release of new Equipment models, updated pricing will automatically
apply. Purchased equipment is covered by a one-year replacement warranty from the
manufacturer. Standard rates at the time of purchase will apply. If applicable, proof of sales
tax exemption must be provided to TaxDepartment@languageline.com and
ContractAdministmtionTeam@languageline.com. Details will be available from your
Account Executive.
1 Solution Analog Dual Handset Phone......................................................................... $60.00
1 Solution Dual Handset IP Phone...............................................................................$150.00
Panasonic Cordless Phone with Dual Handsets........................................................... $85.00
PanasonicHeadset....................................................................................................... $25.00
Handsets....................................................................................................................... $10.00
Handset Splitters (price per unit)..................................................................................... $6.00
Wall Splitters (price per unit)........................................................................................... $6.00
2. LANGUAGELINE INSIGHT VIDEO INTERPRETING
2.1. SCOPE OF WORK
(a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters
for InSight Video Interpreting to facilitate effective communication between Customer's
service providers and Limited English Proficient (LEP) individuals by converting spoken or
signed language statements between English and another language. Equipment purchases
are optional.
(b) SERVICE DELIVERY. Services are delivered on -demand via a native iOS or Android
Application (the "App") or a Mac/PC using a Chrome, Edge, or Firefox browser. Each call
has full end -to -end encryption ensuring privacy. Services are available 2417 for ASL,
Spanish, Mandarin, Arabic, Polish, Cantonese, French, Korean, Portuguese, Vietnamese
and Russian, and during business or extended business hours for 30 or more additional
languages of lesser diffusion.
2.2. INSIGHT VIDEO INTERPRETING FEES
(a) ACTIVATION...............................................................................................................Waived
❑ Monthly Service Fee applied per Client Identification ('CID") service account based on the
total number of activated devices:
Up to 10 Activated Devices............................................................................... $30.00/month
Up to 100 Activated Devices............................................................................ $75.00/month
101 + Activated Devices ........ ............................................................................ $200.00/month
OR
❑ One-time Activation Fee applied per Customer for unlimited activated devices .....................
............................................................................................................ $2,500.00/one-time fee
lb) PER MINUTE USAGE FEES for LanguageLine InSight Video Interpreting
Language
Tiers
Languages
Per Minute Charge
1
Sign Language
1 $2.25
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Statement of Work
LanguageLine® Phones" and InSight Video Interpreting®
Language
Tiers
Languages
Per Minute Charge
2
Spanish
$1.50
3
Other Spoken Languages
$1.85
2.3. INSIGHT VIDEO INTERPRETING EQUIPMENT
(a) OPTIONS AND DEFINITIONS. Equipment purchase ('Customer -Owned") and lease
('LanguageLine-Owned') options are available for the equipment identified below for use
with InSight Services (collectively, the "Equipment"). All Equipment requests must be
submitted in writing over the term of this Agreement and the appropriate fees will apply.
LanguageLine-Owned: Leased by the Customer from LanguageLine.
Customer -Supplied: Purchased by the Customer from a supplier other than LanguageLine.
Customer -Owned: Purchased by the Customer from LanguageLine.
(b) INSIGHT EQUIPMENT LEASE FEES. A monthly lease fee per unit applies, and the
Equipment remains the property of LanguageLine ('LanguageLine-Owned").
iPad and LanguageLine Rolling Cart ....... .... ___ ........... -......... ...... ................... ..$75.00/month
iPad and Table Top Stand.................................................................................. $45.00/month
(c) INSIGHT EQUIPMENT PURCHASES. The following Equipment is available for purchase
from LanguageLine during the life of the agreement ("Customer -Owned"). Upon depletion
of current Equipment models and release of new Equipment models, updated pricing will
automatically apply. Purchased Equipment is covered by the following replacement
warranties from the manufacturers: (i) Wads: 1-year; (ii) LanguageLine Rolling Cart: 3 years
standard warranty, plus an additional 1 year on all mechanical items except wheels; and (iii)
Table Top Stands: 1-year. Standard rates at the time of purchase will apply. If applicable,
proof of sales tax exemption must be provided to TaxDepartment[ languageline.wm and
ContractAdministrationTeam@languageline.com. Details will be available from your
Account Executive.
32GB 8th Generation iPad (10.2-inch, W-Fi Only) with Screen Protector (iPad Model:
MHNG3LUA or MYLA2VC/A).............................................................................. $425.00
128GB iPad Pro (12.9-inch, W-Fi Only) with Screen Protector (iPad Model: MY2J2LUA)
...........................................................................................
....................... $1,250.00
V1 10.2-inch Screen Protector (Model: SP-AGF-APL-ID2019-2 or AW 02GL) ............. $15.00
12.9-inch Screen Protector (Model: AWV330GL)........................................................ $40.00
LanguageLine Rolling Cart with 10.2-inch LanguageLine TrueSounds" (Model: 478-00197)
.......................................................................................................................... $1,195.00
Table Top Stand with Enclosure (Models: 303W75-LU185-01065, 303W299PSENW-LL or
303W290SEN W LL)............................................................................................ $275.00
Table Top Stand without Enclosure (Models: 303W-LL or 303W75-LL) ................... $145.00
LanguageLine TrueSound® Enclosure for 10.2-inch iPad (Models: 185-00999 or 185-
01064).................................................................................................................. $195.00
12.9-inch Non-TrueSound iPad Enclosure (Models: 290SENW-LL or 299PSENWLL)
............................................................................................................................. $130.00
2.4. ADDITIONAL TERMS AND CONDITIONS FOR INSIGHT VIDEO INTERPRETING
(a) TERMS REGARDING SOFTWARE APPLICATION. The InSight video interpretation
Services (the "Services") are provided by LanguageLine through a proprietary desktop and/or
tablet Application owned by LanguageLine (the "App*). The App must be downloaded by
Customer to Customer -Supplied or Customer -Owned devices to use the Services (see
Subsection (g) below for additional terms). The App is pre -installed and configured on
LanguageLine-provided leased Equipment (see Subsection (h) below for additional terms).
Customer agrees (a) that it will not make any copies of the App or attempt to reverse engineer
it or make any changes to it; (b) that it will only download the App onto any iPad, tablet, or
other digital computer device that is (i) Customer -Owned, (ii) LanguageLine-Owned, or (iii)
purchased by Customer from an authorized seller of such devices, excluding other language
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Statement of Work
LanguageLine® Phonesm and InSight Video Interpreting®
services providers. Further, Customer will not use any iPad, tablet, or other digital computer
device on which the InSight App is installed with any equipment provided by other language
service providers; and (c) that the following uses of the Services are prohibited: the
transmission of any message or other material which constitutes an infringement of any third
party copyright or trademark; an unauthorized disclosure of a trade secret; the transfer of
information or technology abroad in violation of any applicable export law or regulation; a
violation of Section 223 of the Communications Act of 1934, as amended, 47 U.S.C. Section
223, or other criminal prohibitions regarding the use of telephonic or video devices to transmit
obscene, threatening, harassing or other messages specified therein; a libelous or
slanderous statement; or a violation of any other applicable statute or government regulation.
(b) INTELLECTUAL PROPERTY. Customer acknowledges and agrees that all rights including
copyright throughout the word in the App, in the LanguageLine TrueSound, Notepad TM,
InSight, and Interpreter on Meals trademarks (collectively, the "Trademarks"), and in the
issued patents and pending patents relating to the Equipment, are exclusively owned by
LanguageLine, and that neither this Agreement, nor Customer's use of the Services, the App
or the Equipment grants to Customer any right, title, or interest in or to the Services, the
Equipment, the App, the Trademarks, or any of the other technology, systems, processes or
other aspect of the Services, including but not limited to any intellectual property rights
therein (collectively, the "LanguageLine Properties"). Customer expressly agrees that it shall
not assert any rights in any of the LanguageLine Properties, or challenge LanguageLine's
rights in or the validity of any of the LanguageLine Properties in any country, nation, or
jurisdiction in the world, and Customer agrees that it shall not directly or through others copy,
decompile, reverse engineer, disassemble, modify, or create derivative works of the App, or
any aspect thereof. Customer agrees that this Paragraph shall survive the expiration of this
Agreement and will continue to apply after the Agreement ends.
(c) ENCRYPTION. Encryption is built into the App and the Services platlonn, ensuring the
security of the live video as it traverses the Internet. This encryption allows LanguageLine to
fulfill its obligation under any Customer Business Associate Agreement ('BAA") with respect
to the Services. LanguageLine does not record any phone or video calls and therefore has
no record of the call content. With respect to the App's electronic Notepad TN function, written
information relayed during the call is encrypted. As with the live video, no recording or storing
is made of information written on the Notepad"" and therefore this information cannot be
retrieved after the call's completion.
(d) RESPONSIBILITY FOR UNAUTHORIZED USE. Customer will safeguard its use of the
Services against use by unauthorized persons and will be responsible for charges resulting
from use of its Services, whether or not such use is authorized.
(e) AVAILABILITY OF SERVICES. The Services may not be available at all times due to
interruptions, technical problems, and/or system upgrades and maintenance. All interpreters
provided in conjunction with the Services may not be available at all times and interpreters
will be assigned solely by LanguageLine.
(f) QUALITY CONTROL. Customer acknowledges that LanguageLine from time to time will
monitor calls made through the Service for purposes of quality control.
(g) PURCHASED EQUIPMENT ADDITIONAL TERMS (applies to the InSight App with
Customer -Owned Equipment option only): Customer agrees that (a) the TrueSound patented
technology and related audio equipment will not be used with any non-LanguageLine
equipment1devices, and (b) the Equipment purchased from LanguageLine will not be used
with or for any non-LanguageLine language interpretation services (including software and
Apps).
(h) LEASED EQUIPMENT ADDITIONAL TERMS: Under this option, LanguageLine will lease
Equipment mutually agreed upon by LanguageLine and Customer for the duration of this
Agreement for a monthly fee. The Parties acknowledge and agree that this Equipment
remains the sole property of LanguageLine and will be returned to LanguageLine,
undamaged, upon termination of this Agreement, unless superseded by a purchasing
agreement. The Parties agree that the Equipment will be used for the sole and exclusive
purpose of the Services and may not be configured, fixed and/or altered for any other
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Statement of Work
LanguageLine® PhonesM and InSight Video Interpreting®
purpose without express prior written consent from LanguageLine. Customer may not use
any leased Equipment or the InSight App with any equipment, app, software or language
services provided (through purchase, lease or otherwise) by a language services provider
other than LanguageLine. LanguageLine will enroll LanguageLine-Owned iPads in
Languagel-ine's MOM (Mobile Device Management) system. As a condition of the lease on
LanguageLine-Owned Equipment, location services must be enabled 'on" at all times, with
"Always Allow Location Access" selected within the Hub application. Customer agrees that
Equipment will be kept only at the Customer locations listed in this Agreement, or as
otherwise mutually agreed by LanguageLine and Customer in writing. From time to time,
upon twenty-four (24) hours' notice to Customer, LanguageLine, during a Customer's regular
business hours, may enter the Customer's premises where the Equipment is located to
inspect and maintain Equipment. Customer hereby agrees to such inspection by
LanguageLine and agrees to provide such support and cooperation as is requested by
LanguageLine. Customer assumes and bears all risk of loss and/or damage of Equipment,
other than normal wear and tear, from the time that Equipment is delivered until returned to
LanguageLine following the expiration of this Agreement. Customer will be charged and
agrees to pay for any lost, stolen, or damaged Equipment. LanguageLine reserves all rights
and remedies to re -take possession of the Equipment if Customer fails to pay any undisputed
invoiced amounts owed hereunder.
LIMITED WARRANTIES FOR EQUIPMENT. LanguageLine warrants that Equipment shall
be free from defects in materials and workmanship, except that all warranties are waived if
(i) the Equipment has been altered or modified or the App, Equipment or components thereof
are used other than as authorized under this Agreement, or (ii) the Equipment has been used
by a person or entity other than the Customer or other permitted users. LANGUAGELINE
DISCLAIMS ANY AND ALL OTHER WARRANTIES, INCLUDING ALL IMPLIED AND
EXPRESS WARRANTIES OF EVERY KIND AND NATURE. Customer agrees that the sole
and exclusive remedy for breach of warranty, damages or loss relating to Equipment is
limited to the repair or replacement of the Equipment. Customer waives any and all legal
claims for damages in connection with the Equipment.
3. OTHER FEES
3.1. FINANCE FEE. Finance fee is applied to any past due balance. Interest will accrue from the date
on which payment is due at a rate equal to the lesser of 1.5% per month or the maximum permitted
by applicable law.
3.2. OPTIONAL PAPER INVOICE. Electronic invoices are provided at no charge. Paper invoice fee
is applied if a paper invoice is required by the Customer....................................................... $1.75
3.3. OPTIONAL CUSTOMIZATIONS
(a) Report configuration per hour...................................................................................... $250.00
(b) Report maintenance per month..................................................................................... $30.00
(c) Training assistance on site per day per training.......................................................... $500.0C
(d) Training materials development per hour.................................................................... $179.00
The person signing this SOW on behalf of Customer certifies that such person has mad, acknowledges,
and understands all of the terms and conditions, and is fully authorized to execute this SOW on behalf of
and bind the Customer to all its terms and conditions. Both Parties agree the delivery of the signed SOW
by facsimile or e-mail or use of a facsimile signature or electronic signature or other similar electronic
reproduction of a signature shall have the same force and effect of execution and delivery as the original
signature, and in the absence of an original signature, shall constitute the original signature.
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Statement of Work
LanguageLine® Phonesm and InSight Video Interpreting®
Signature:
Signature:
Name: P d5
Name: Bonaventure A. Cavaliere
Title: wa
Title: CFO
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Language Line
Services, Inc.
Statement of Work
LanguageLine® Phonesm and Insight Video Interpreting®
SignaWre:
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City of Riverside, Missouri Signature Page
for Agreement Approved and Authorized by Ordinance/Resolution No.
CITY OF RIVERSIDE, MIISSSjO�URI
By: 4�LL(.�V.Y�tt�T /
Name: Kathleen L. Rose
Tide: Mayor
Dated: �0
- ATTEST:
Robin Kintaid, City Clerk
COUNT CITY PURCHASING AGENT:
By:
Bri . Koral, ' ini for
Da