HomeMy WebLinkAboutR-2024-087 Approving a Service Agreement w/VoiceProducts Service, LLC RESOLUTION NO. R —2024-087
A RESOLUTION APPROVING A SERVICE AGREEMENT WITH VOICE PRODUCTS
SERVICE, LLC.
BE IT RESOLVED BY THE BOARD OF ALDERMEN OF THE CITY OF RIVERSIDE,
MISSOURI, AS FOLLOWS:
THAT the Board of Aldermen hereby approves the Service Agreement with Voice
Products Service, LLC, a copy of which is attached in its substantial form, and further authorizes
the Mayor to execute the same on the City's behalf; and
FURTHER THAT the City Administrator and such other officials of the City may
execute any other additional documents or take such other actions as are necessary, incidental or
expedient to carry out the intent of the agreement approved and the authority granted herein.
PASSED AND ADOPTED by the Board of Aldermen of the City of Riverside,
Missouri, the day of 2024.
///dgf&e
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.'? Ma r Kathleen L. Rose
ATTEST;
Robin Kincai ;:City Clerk
* /oiceProducts Service, LLC
VOICE • VIDEO • DATA
SERVICE AGREEMENT
BETWEEN
Riverside, City of
And
VOICE PRODUCTS SERVICE, LLC
Regarding the Equipment installed at:
2990 NW Vivion Rd
Riverside, MO 64150
VOICE PRODUCTS SERVICE, LLC
8555 East 32nd Street North
Wichita, KS 67226
(316) 616-1111
FAX (316) 263-1823
/oiceProducts Service, LLC
VOICE • VIDEO • DATA
SERVICE AGREEMENT
This agreement is between VOICE PRODUCTS SERVICE, LLC, 8555 East 32nd Street North, Wichita, KS 67226,
which shall include the authorized representatives of VOICE PRODUCTS SERVICE, LLC and Riverside, City of,
hereinafter referred to as the Customer. The terms "we", "us" and "our" in this Agreement refer to VOICE
PRODUCTS SERVICE, LLC, VOICE PRODUCTS, Inc. and the employees and representatives of those companies.
This Agreement covers the Equipment described in proposal number P109966 and is attached to and is a part
of this Agreement.
VOICE PRODUCTS SERVICE, LLC is the obligor on this Agreement but will not perform any repair services.
Instead VOICE PRODUCTS SERVICE, LLC will pay for the repair services provided by VOICE PRODUCTS, Inc.
based upon the coverage terms in the Agreement.
WHEREBY IT IS AGREED AS FOLLOWS:
Conditions of Equipment at Commencement of Agreement:
VOICE PRODUCTS, Inc. represents and warrants that the Equipment operates within the manufacturer's
specification and has been comprehensively inspected by a qualified engineer,trained and skilled in the
performance of the specific services invoiced, and delegated by the manufacturer. Furthermore, any coverage
or rights of the Customer under any other warranties shall remain in effect, and shall not be mitigated by
virtue of this Agreement.
GENERAL INFORMATION
Normal Service Hours: Normal remote service hours hours are 8:00 AM to 5:00 PM, central time, Monday
through Friday, excluding the holidays listed below. Extended Service Hours are hours outside of the Normal
Service Hours. Normal service hours are 8:00 AM to 5:00 PM central time.
Company Holidays:
• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day
In the event that a holiday falls on a weekend, we reserve the right to designate a weekday as a holiday for
employees.
Form Revision Date March 8,2017 Page 2 of 13
.J/oiceProducts Service, LLC
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How to Report an Issue: Customer will report technical issues with Equipment or software to the VOICE
PRODUCTS, Inc. Help Desk. Trouble tickets may be opened via telephone contact by dialing (800)466-1152
or(316)616-1111. If calling outside of normal service hours an on-call Product Support Engineer will be paged.
If your preference is for VOICE PRODUCTS, Inc.to wait until the next business day to address the issue, please
indicate so when you call. Customer may also report issues by email to support@voiceproducts.com.
We kindly ask that you do not attempt to contact a Product Support Engineer directly.
Customer's Designated Contact should be prepared with the following information when reporting an issue:
1. Serial number of Equipment with issue being reported (if applicable).
2. Specific error message being received. (if applicable)
3. If a recording issue; Specific devices not being recorded,with agent ID, extensions, channel number(if
applicable).
4. If a Playback issue; Which PC is experiencing the problem and does playback still work on other PCs?
5. If calling about an existing ticket, provide the ticket number.
The Product Support Engineer will triage the initial symptoms reported. Please do not attempt to repair the
system yourself as this could result in additional time troubleshooting and additional charges.
If necessary,the engineer will remote into the Customer's system to conduct remote diagnostics as well as
continue to try to resolve the issue over remote web connection. If an issue appears to be product software
related, a ticket with the manufacturer may be opened.
The Technical Services Manager will determine if an on-site visit is required by a Product Support Engineer to
resolve the issue. The Customer will designate at that time the Customer Contact from whom the Product
Support Engineer will take direction and who will be the primary communication link while on-site.
If customer request on-site service when the issue could have been resolved by remote service a one-way
travel charge at our current hourly rate will be charged.
When on-site,the Product Support Engineer will communicate directly with the Customer Contact regarding
arrival to and departure from premises, work requirements in sensitive locations, and needed Customer
assistance.
Before departure, the Product Support Engineer will update the Customer Contact the work that has been
done and describes any outstanding issues.
Form Revision Date March 8,2017 Page 3 of 13
I/oiceProducts Service, LLC
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The Customer shall not, in any circumstances, alter or add to the Equipment and/or software without our
consent (which shall not be unreasonably withheld).
Severity Levels and Escalation Path:
Severity Level 1—"CRITICAL FAILURE"—Any failure of covered items which results in loss of substantial
number of recording channels, affected users, or data (audio, screens or both), or if allowed to persist will
result in such loss. The loss has been shown to be caused by a defect in covered items. (e.g. Hard drive down,
unable to record on one or more systems), and NOT defects in 3`d party products or within the Customer
environment.
RESPONSE CATEGORY NORMAL RESPONSE TIMES
Call Back Response Time Sixty (60) minutes after receipt of call from Customer's authorized
representative.
On-Site Response Time These issues are typically corrected via remote access to the system. If not
able to resolve remotely and if final diagnosis of issue reveals a need for
on-site personnel, an on-site visit will be scheduled.
Level of Service Reasonable effort until the issue is resolved or a work around is provided.
The resolution process is ongoing until the issue is solved. Critical failures
are typically resolved within 24 hours.
Severity Level 2—"LIMITED FUNCTIONALITY"—The majority of the users at a Customer's site are affected, but
the issue does not affect the system functionality. The issue has a high visibility and although there may be a
work around, performance may be degraded or functions limited. Issue may be due to a non-critical part
failure or software malfunction. Level 2 issues frequently require manufacturer involvement, and occasionally
require manufacturer R&D—level involvement,which may take longer to resolve. (e.g., evaluation form is
unavailable, reporting is unavailable).
RESPONSE CATEGORY NORMAL RESPONSE TIMES
Call Back Response Time Two (2) Hours after receipt of call from Customer's authorized
representative.
On-Site Response Time These issues are typically corrected via remote access to the system. If not
able to resolve remotely and if final diagnosis of issue reveals a need for
on-site personnel, an on-site visit will be scheduled.
Level of Service Reasonable effort until the issue is resolved or a work around is provided.
The resolution process is ongoing until the issue is solved.
Form Revision Date March 8,2017 Page 4 of 13
.ctioiceProducts Service, LLC
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Severity Level 3—"WORK IMPEDING OR INCONVENIENT"—A single user or small percentage of users are
affected, or the issue has limited visibility.
RESPONSE CATEGORY NORMAL RESPONSE TIMES
Call Back Response Time Within 24 hours after receipt of call from Customer's authorized
representative.
On-Site Response Time Typically resolved via remote system access
Level of Service The resolution process is ongoing until the issue is solved.
Severity Level 4—"WORK UNIMPEDED"—Request for technical correction when not service impacting. Users
are not immediately affected.
RESPONSE CATEGORY NORMAL RESPONSE TIMES
Call Back Response Time Within 48 hours after receipt of call from Customer's authorized
representative.
On-Site Response Time Typically resolved via remote system access
Level of Service The resolution process is ongoing until the issue is solved.
Escalation Contact Table
NAME TITLE EMAIL ADDRESS PHONE NUMBER
Ron McCrossen Regional Voice and rmccrossen@voiceproducts.com (316) 616-1111 x 334
Video Logging
Manager
Stuart Peters Vice-President and speters@voiceproducts.com (316) 616-1111 x 211
CFO
Dean Tullis President and CEO dtullis@voiceproducts.com (316) 616-1111 x 212
Form Revision Date March 8,2017 Page 5 of 13
/oiceProducts Service, LLC
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What Level of Support does my Service Agreement Provide?
Annual support coverage will be in accordance with the Service Agreement purchased.
Gold
• Remote Diagnostics(Monday-Friday 8-5 central time, excluding holidays)
• On-site Hardware Support—Parts and Labor(Monday-Friday 8-5 central time,excluding
holidays)
• On-site Software Support—Labor(Monday-Friday 8-5 central time,excluding holidays)
• Travel Expenses included for support visits. (Monday-Friday 8-5 local time,excluding holidays)
• After hours Remote Diagnostics, Hardware Support and Software Support at hourly rates.
• After Hours Support-$375.00 per hour. 1 hour Minimum.
• Holiday and Weekend Hours Support-$500.00 per hour. 1 hour Minimum.
1. Repair and Replacements
In the event of any equipment failure during the term of this Agreement, VOICE PRODUCTS SERVICE,
LLC will pay to repair or replace all defective components. Such repair or replacement shall be at no
additional charge to the Customer except if caused by accident or negligence or improper use on the
part of any person other than the staff of VOICE PRODUCTS SERVICE, LLC or VOICE PRODUCTS, Inc.., or
if caused by unsuitable electricity supply. All defective component parts so replaced shall become the
property of VOICE PRODUCTS SERVICE, LLC. All repair parts shall be new or warranted as new.
2. Limits of Liability
Except as herein expressly stated, we shall not be liable for consequential loss, damage, or injury
arising from any stoppage, breakdown, or failure of the Equipment, except where caused by the
negligence of or breach of this Agreement by us or our failure to exercise reasonable skill and care in
carrying out any work pertinent to this Agreement, but we shall use our best endeavors to remedy
any stoppage as promptly as we are able and likewise shall use our best endeavors to keep the
Equipment in good working order. If, however, personal injury or damage to property is caused by our
negligence then we shall accept liability. For any single claim, the limit of liability under this
Agreement is the lessor of the cost of(1) authorized repairs or(2) replacement with a new or
refurbished product of like kind and quality that is of comparable performance.The total liability under
this Agreement is the current market value of the equipment, as determined by us, not to exceed the
original purchase price of your equipment, including taxes. Technological advances may result in a
replacement product with a lower selling price than the original product.
3. Property of VOICE PRODUCTS, INC.
Service materials, tools, documentation, diagnostics,test equipment and software, etc. provided by us
Form Revision Date March 8,2017 Page 6 of 13
loiceProducts Service, LLC
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shall remain the exclusive property of VOICE PRODUCTS, Inc.
4. Customers Responsibilities
A. Keep and operate the Equipment in a proper and prudent manner and at the same location within
the United States, readily accessible to our personnel.
B. Promptly notify us at the above address of any change in location of the Equipment.
C. Make all payments due hereunder to VOICE PRODUCTS SERVICE, LLC at the address above stated
within 30 days of the date on which such payments are expressed to be payable hereunder.
D. Promptly notify us of faults, service issues or defects in the Equipment.
E. Provide an adequate and suitable electricity supply in accordance with advice given by VOICE
PRODUCTS, Inc.to the Customer in the sales proposal.
F. Use only those materials and supplies (including removable media) approved by VOICE PRODUCTS,
Inc. or approved by the manufacturer.
G. Provide our service personnel full and reasonable access to the equipment Location(s)for the
purpose of performing service.
H. Provide a safe working environment for our service personnel.
I. Provide us with reasonable access to and use of any machines, attachments and/or
communications facilities (at no charge)which are necessary to facilitate service.
J. Maintain and control proper site environmental conditions.
K. Customer shall not perform, or cause to be performed any alterations to the system.
L. Provide remote access for our remote troubleshooting and help desk support.
M. Perform system administration (e.g., defining user status and system permissions, changing and
labeling audio Archive Media). Completing system administration training for on-site
administrators is mandatory.
N. Customer is responsible for protection of the system from virus/malware infection. Any service
hours attributable to a system infection will be billed at VOICE PRODUCTS, Inc.'s prevailing hourly
rate, subject to availability of VOICE PRODUCTS, Inc.'s service personnel.
O. Contact us prior to installation of other third party software (such as anti-virus software)to
confirm compatibility with the Customer's system.
P. Contact us before making changes or modifications to System logins and passwords.
Q. Contact us before making changes to systems that integrate with your System (e.g.,Telephone
system upgrades, CTI servers, network or firewall changes) to determine if there are implications
to your system.
Form Revision Date March 8,2017 Page 7 of 13
/oiceProducts Service, LLC
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R. Ensure Customer's designated contact(s) is (are)fully trained on proper administration, use and
functionality of the system. If additional training or retraining is required, contact us to be put in
touch with the training department. Training is no charge during the Service Agreement term.
S. Provide regular and frequent communication to VOICE PRODUCTS to assure proper understanding
of Customer issues and provide feedback to VOICE PRODUCTS with confirmation that an issue has
been resolved.
5. Our Responsibilities
VOICE PRODUCTS SERVICE, LLC in cooperation with VOICE PRODUCTS, Inc. will provide the following:
A. Maintain a technical support center with a twenty-four hour help desk, seven (7) days a week, 365
days a year that allows Customer to report that the system has malfunctioned or is inoperative.
B. Once the Customer has placed a service request, and prior to any on-site work,we will work with
the Customer to remotely troubleshoot and resolve the issue with the Customer. For technical
issues that cannot, in our judgment, be resolved remotely,we will dispatch an authorized
representative to provide on-site technical support.
C. Using all responsible diligence to correct verifiable and reproducible errors to the software when
reported to us in accordance with our standard reporting procedures. Upon verifying that an error
is present, we shall work along with the manufacturer in such a manner which is necessary toward
correction of the error.
D. Furnishing parts and software changes including manufacturer software patches or service packs
are necessary to maintain the Equipment in good working condition; also including replacement of
hardware components upon determination by us that hardware failure has occurred. Customer
shall return the failed hardware component to VOICE PRODUCTS, Inc. within fifteen (15) days of
receipt of the replacement component or return the defective unit to a VOICE PRODUCTS, Inc.
Engineer who may be on-site.
E. Dispatching service personnel on-site to the Equipment Location(s)when necessary as determined
by us. If Customer requests the performance of services that are outside of or in addition to the
scope of services covered under the Service Agreement purchased, such services may be furnished
by VOICE PRODUCTS, Inc. on a time and materials basis at VOICE PRODUCTS, Inc.'s prevailing
hourly rates, subject to availability of VOICE PRODUCTS, Inc.'s service personnel.
Form Revision Date March 8,2017 Page 8 of 13
* /oiceProducts Service, LLC
VOICE • VIDEO • DATA
F. Limited Warranty. VOICE PRODUCTS shall perform its support services in a professional manner in
accordance with accepted industry practice. Our obligations to furnish repairs, parts and materials
or correct any errors shall be limited to the terms of this Service Agreement and the
manufacturer's limited warranty provided at the time of install. Our obligation to provide support
services for the software shall be in accordance with the terms set forth in this Service Agreement,
such that the software will perform in substantial conformance with the manufacturer's published
specifications as amended from time to time. The limited warranty set forth by the manufacturer
at the time of purchase shall not be superseded by this Service Agreement.
G. In the event Customer requests service for a technical issue that proves not to be caused by an
issue or defect in software or hardware covered on the Agreement,the Customer shall pay to
VOICE PRODUCTS, Inc. the appropriate charges for labor and travel.
6. Rates and Charges
A. The yearly charge described in Appendix 1, appended hereto, will become payable to VOICE
PRODUCTS SERVICE, LLC at its address stated above on the first day of each Agreement year.
B. In consideration of the Service to be provided herein, Customer will pay VOICE PRODUCTS
SERVICE, LLC or the Agreementing business partner its Service Agreement fees based on the
Service Agreement purchased. VOICE PRODUCTS SERVICE, LLC reserves the right to change the
fees and Service Agreement upon the expiration of the then-current Service support term,
provided that, no such change will be effective until thirty (30) days after VOICE PRODUCTS
SERVICE, LLC has given Customer notice of such change.
C. Additional Equipment: Additional Equipment and software acquired by Customer from VOICE
PRODUCTS during the term of this policy will be automatically added to list of covered hardware
and software following the installation of Equipment and/or software. Allowing for a 90-day
warranty period on new Equipment and software,VOICE PRODUCTS SERVICE, LLC will issue an
invoice on a coterminous basis for the prorated support fee.
D. Manufacturer Hardware/Software Obsolescence: In the event there is a failure of any of the installed
hardware or software components that are no longer manufactured by or supported by the
manufacturer, VOICE PRODUCTS SERVICE, LLC will compute the remaining amount of the Support
purchased which covers the Equipment, software or part in question and to apply said amount as a
discount toward the purchase of a new Service Agreement.
Form Revision Date March 8,2017 Page 9 of 13
* /oiceProducts Service, LLC
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7. Variation of Charges
If the Equipment is added to or altered, then VOICE PRODUCTS may make appropriate variations in the
charges payable under Clause 6 above. Any such variations shall be subject to Customer's approval,
which shall not be unreasonably withheld.
8. Defaults
If the Customer shall fail to make payment, as defined in Clause 4c, or if either party shall be in
continual or material breach of its obligations hereunder, the other party may forthwith, by written
notice,terminate this Agreement without prejudice to pre-existing rights.
9. Force Majeure
Neither party hereto shall be under any liability for failure or delay in performing their respective
obligations hereunder which are attributable to causes beyond the relevant party's reasonable control,
each party acting reasonably and using its best efforts, based on good faith,to perform such
obligations.
10. Confidentiality
VOICE PRODUCTS shall not disclose any information about the Customer, its business, or its customers
to any third party without the prior consent of the Customer. For the purpose of this clause, customer
shall include any partner of or body associated with the Customer, and/or any affiliate or subsidiary of
the user. The foregoing obligation of confidentiality shall survive any termination of this Agreement.
11. Excluded From Coverage
Service to be provided under this Service Agreement does not include services for repair of damage,
replacement of parts, correction of errors or defects, or increase of service time attributable to the
following reasons:
A. Any issues resulting from the misuse, improper use, abuse, alteration, or damage of the System.
B. Any issues caused by modifications in any versions of the software not made or authorized in
writing (in advance) by VOICE PRODUCTS, INC. or the manufacturer.
C. Any issues resulting from the combination of the System with such other programming, Equipment
or materials not supplied by VOICE PRODUCTS, INC. or to the extent such combination has not
been approved in writing by VOICE PRODUCTS, INC. or the manufacturer.
D. Any issues resulting from the Customer or operation of the system for purposes for which it was
not designed.
Form Revision Date March 8,2017 Page 10 of 13
loiceProducts Service, LLC
VOICE • VIDEO • DATA
E. Issues resulting from unusual physical or electrical stress (such as power, UPS or air conditioning
failure), accident, neglect or acts of nature. Electrical work external to and not connected with any
covered Products.
F. Moves, add and changes requested by Customer. These functions should not be performed by the
Customer without prior approval by VOICE PRODUCTS, INC.
G. Software version upgrades which provide substantially modified functionality to the original
installed system such that it is considered by the manufacturer to be a new product or new version
release; such product or new version release upgrades may be subject to an additional charge,
based on the products purchased.
H. Relocation of Equipment. Upon request of Customer, VOICE PRODUCTS, INC. will provide a price
quotation for relocating the Equipment to a new site. In the event the Equipment is moved or
relocated by other than VOICE PRODUCTS, INC. personnel, VOICE PRODUCTS, INC. shall have the
right to evaluate the Equipment and its new site and environmental conditions as a condition for
continuing maintenance on the Equipment, and to bill Customer at its then prevailing rates for
such inspection and any labor, materials and adjustments which, in VOICE PRODUCTS, INC.'s
opinion, are necessary to restore the Equipment to good operating condition.
I. Requirements for VOICE PRODUCTS, INC. to go on-site to resolve an issue because remote access
was not provided by Customer. If, in our judgment, the work could have been completed
remotely, Customer will be charged time and material rates for this work.
Form Revision Date March 8,2017 Page 11 of 13
* /oiceProducts Service, LLC
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APPENDIX 1
SCHEDULE OF SERVICE TIMES AND CHARGES
AUTHORIZED SIGNATURES
Level of Service Purchased:
GOLD
(as defined in General Information)
General SERVICE AGREEMENT Software and Hardware
One Year(1) GMA $5,605.00
Duration:
Month Day Year to Month Day Year
August 2 2024 August 1 2025
Form Revision Date March 8,2017 Page 12 of 13
* /oiceProducts Service, LLC
VOICE • VIDEO • DATA
Riverside, City of
P109966
Sig 2)LI
re
(4/It c;;C;
Print Nam
Title
Date LA7
Receipt of payment by VOICE PRODUCTS SERVICE, LLC from the Customer constitutes
acceptance of terms of the service Agreement by the Customer.
VOICE PRODUCTS SERVICE, LLC
8555 East 32nd Street North
Wichita, KS 67226
(316) 616-1111
FAX(316)-263-1823
Form Revision Date March 8,2017 Page 13 of 13
WORK AUTHORIZATION AFFIDAVIT
PURSUANT TO 285.530,RSMo
STATE OF KANSAS )
) ss.
COUNTY OF SEDGWICK )
As used in this Affidavit,the following terms shall have the following meanings:
EMPLOYEE: Any person performing work or service of any kind or character for hire within the State of
Missouri.
FEDERAL WORK AUTHORIZATION PROGRAM: Any of the electronic verification of work authorization
programs operated by the United States Office of Homeland Security or an equivalent federal work
authorization program operated by the United States Office of Homeland Security to verify information of
newly hired employees, under the Immigration Reform and Control Act of 1986(IRCA),P.L. 99-603.
KNOWINGLY: A person acts knowingly or with knowledge, (a) with respect to the person's conduct or to
attendant circumstances when the person is aware of the nature of the person's conduct or that those
circumstances exist; or(b) with respect to a result of the person's conduct when the person is aware that the
person's conduct is practically certain to cause that result.
UNAUTHORIZED ALIEN: An alien who does not have the legal right or authorization under federal law to
work in the United States,as defined in 8 U.S.C. 1324a(h)(3).
BEFORE ME, the undersigned authority, personally appeared STUART PETERS, who, being duly sworn,
states on his oath or affirmation as follows:
1. My name is STUART PETERS and I am currently the VICE PRESIDENT/CFO of VOICE PRODUCTS,
INC. (hereinafter"Contractor"), whose business address is 8555 E. 32'ST. N., WICHITA, KS 67226, and I
am authorized to make this Affidavit.
2.I am of sound mind and capable of making this Affidavit and am personally acquainted with the facts stated
herein.
3. Contractor is enrolled in and participates in a federal work authorization program with respect to the
employees who would work on the City's project.
4. Contractor does not knowingly employ any person who is an unauthorized alien in connection with the
contracted services set forth above.
J4t ,S A Oeef;14---
A fiant
Stuart Peters
Printed Name
Subscribed and sworn to before me this b day of , 2024.
Notary Public
SEAL
/2 /SZ2 .
` COLETTE DRYDEN
My ntment Expires 1
VoiceProducts Service, LLC
VOICE • VIDEO • DATA CONTRACT PROPOSAL
8555 East 32nd Street North,Wichita, KS 67226
P: 316-616-1111 F: 316-263-1823 Proposal Number: P109966
Proposal Date: 6/18/2024
Account Number: RD00
Balance Due: $5,605.00
Bill To: Riverside,City of Customer: Riverside,City of
Chief Christopher Skinrood 2990 Nw Vivion Rd
2990 NW Vivion Rd Riverside,MO 64150
Riverside, MO 64150
Account No Payment Terms Due Date Proposal Total Balance Due
RD00 DUE UPON RECEIPT 6/18/2024 $5,605.00 $5,605.00
Invoice Remarks
Contract Number Contact Contract Amount P.O.Number Start Date Exp.Dabs
CONT13278-07 Michael Costanzo 816-918-9865 $5,605.00 I 8/2/2024 8/1/2025
Contract Remarks
ONE(1)YEAR GOLD MAINTENANCE RENEWAL 8-5,M-F.***(1)Analog/Digital/Trunk Full Lenght PCI-E Interface Board,(19)Primary Inform Pro Audio
Channel License including Inform Pro Applications V10,(1)MS SQL 2016 64 bit Server Client Access License,(5)MS SQL 2016 64 bit User Claient Access
License,(1)MYSQL Server License(Standard Edition),(1)NICE Inform Recording Unified up to 120 Channels Rack Mount RAID1,(1)Monitor,LCD,22",(1)
Keyboard/Mouse Combo,(2)Inform Pro Text Recording Channel License,(19)Qa Pack,(19)Evidence Compliance Pack,(2)Inform Pro SW Screen Recording
License,(1)Contact Clouser Board up to 96 Channels.***
Summary:
Contract base rate charge for the 8/2/2024 to 8/1/2025 billing period $5,605.00
*Sum of equipment base charges $5,605.00
Detail:
Equipment included under this contract
VPI/KEYBOARD/MOUSE COMBO
Number Serial Number Base Charge Location
34229 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
VOICE PRODUCTS/MONITOR-LCD22
Number Serial Number Base Charge Location
34228 VC3182600557 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
NICE/N PS-INF-ADT-FULL
Number Serial Number Base Charge Location
34223 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
NICE/N PS-IN F-PROF-1CH
Number Serial Number Base Charge Location
34215 $5,605.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
NICE/N PS-INF-PROF-ECPACK-PPC
Number Serial Number Base Charge Location
34218 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
NICE/N PS-INFRM-QAPACK-PPC
Page 1 of 3
toiceProducts Service,LLC
VOICE • VIDEO • DATA CONTRACT PROPOSAL
8555 East 32nd Street North,Wichita,KS 67226
P: 316-616-1111 F: 316-263-1823 Proposal Number: P109966
Proposal Date: 6/18/2024
Account Number: RD00
Balance Due: $5,605.00
Bill To: Riverside,City of Customer: Riverside,City of
Chief Christopher Skinrood 2990 NW Vivion Rd
2990 NW Vivion Rd Riverside,MO 64150
Riverside, MO 64150
Account No Payment Terms Due Date T Proposal Total Balance Due
RD00 DUE UPON RECEIPT 6/18/2024 I $5,605.00 I $5,605.00
Invoice Remarks
Number Serial Number Base Charge Location
34217 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
NICE/NPS-INF-SCREEN-1CH
Number Serial Number Base Charge Location
34219 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
NICE/NPS-INF-TEXT-1CH
Number Serial Number Base Charge Location
34216 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
MICROSOFT/NPS-MYSQL-STD
Number Serial Number Base Charge Location
34222 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
NICE/NPS-NR-CTC
Number Serial Number Base Charge Location
34224 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
MICROSOFT/N PS-SQL2016-64-CAL-SVR
Number Serial Number Base Charge Location
34220 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
MICROSOFT/N PS-SQL2016-64-CAL-USR
Number Serial Number Base Charge Location
34221 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
Cybertron/VP-HW-NIR120R1R
Number Serial Number Base Charge Location
34225 40001000338034 $0.00 Riverside,City of 2990 NW Vivion Rd
Riverside,MO 64150
Page 2 of 3
IoiceProducts Service, LLC
VOICE • VIDEO • DATA CONTRACT PROPOSAL
8555 East 32nd Street North,Wichita,KS 67226
P: 316-616-1111 F: 316-263-1823 Proposal Number: P109966
Proposal Date: 6/18/2024
Account Number: RD00
Balance Due: $5,605.00
Bill To: Riverside,City of Customer: Riverside,City of
Chief Christopher Skinrood 2990 NW Vivion Rd
2990 NW Vivion Rd Riverside,MO 64150
Riverside, MO 64150
Proposal SubTotal $5,605.00
Tax: $0.00
Proposal Total $5,605.00
Balance Due: $5,605.00
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