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HomeMy WebLinkAbout2009-147 - Janitorial ServicesBILL N0.2009-147 ORDINANCE N0.2009-147 AN ORDINANCE AUTHORIZING THE MAYOR TO SIGN AN AGREEMENT WITH ISS FACILITY SERVICES, INC TO PROVIDE JANITORIAL SERVICES FOR THE RIVERSIDE COMMUNITY CENTER WHEREAS, the City is in the need of janitorial services as its Community Center; and WHEREAS, a request for bids to provide such services has been made; and WHEREAS, ISS Facility Services, Inc., after checking references, was determined to be the most qualified bidder. NOW THEREFORE, be it ordained by the Board of Aldermen of the City of Riverside, Missouri, as follows: Section 1. The Mayor is hereby authorized to sign in behalf of the City the attached agreement with ISS Facility Services, Inc. to provide janitorial services for the Riverside Community Center. Section 2. This ordinance shall be in full force and effect immediately upon passage. Passed this 20~' day of October, 2009. ayor Kathleen L. Rose A TE City Clerk FAC/L/TY SERV/CES October 26, 2009 Ms. Louise Rusick City Clerk City of Riverside Missouri 2950 NW Vivion Road Riverside, Missouri 64150 (816) 741-3993 Re: Community Center Deaz Ms. Rusick: Please find enclosed one (1) signed copy of ISS' Facility Services Agreement for the above- referenced property returned to you, along with the signed & notarized Work Authorization Affidavit and our documentation that we're enrolled in a federal work authorization program (E- Verify). Please call if you have any questions. Thank you for your business! 7„ John D. Combs Business Development Midwest Region ISS Facilit~ Services Phone: 816.421.8088 1225E 18 Street Fax: 816.421.7572 Kansas City, MO 64108 r Faci!!ty Se"ces Agreement ~a CUSTDMER: OF RIVERSIDE, MISSOURI I55 FACILITY SERVICES, INC. „: . ~C~CCE TOM WOODDELL, PUBLIC WORKS DIRECTOR CONTACT: JOHN COMBS ADDRESS: 2950 NW VIVION ROAD, RIVERSIDE, MO 64190 PHONE: 816-741-3993 FAX: 816-746-8349 E-MAIL: TWOODDELL@RIVERSIDEMO.COM FEDERAL ID #: ADDRESS: 1229 E. 18~ STREET, KANSAS GTY, MO 64108 PHONE: 816-421.8088 FAX: 816-421-7572 E-MAIL: FEDERAL ID #:Ol~ -~ ~~ JS a ~ O This agreement is entered into between Customer and ISS Facility Services, Inc. (ISS) for the performance of JANITORIAL services as described more specfically on the appended Specfice8ons. 1. Customer and I55 agree, in each parts respective dealings with the other party to act in good faRh. 2. ISS is an independent contractor. 3. ISS has current, active business Insurance; Including a minimum of $1,000,000 General Liability, $1,000,000 auto liability, $1,000,000 employee crime, $1,000,000 umbrella coverages and Worker's Compensation in statutory required amounts. ISS's evidence of Insurance is attached. 4. ISS employees will be properly supervised and perform Services In a workmanlike manner in apparel suitable for the location and assigned task. 5. ISS will, at ISS's cost, correct all Services which do not comply with the appended Specifications and will re-execute the Services and totted any other work damaged by Improperly performed Services. If ISS has been noticed of a failure to perform, provided a commercially reasonable opportunity to cure and failed to cure, Customer may terminate this Agreement Immediately on written notice to ISS. 6. Changes in the Specifications are only valid when In writing signed by Customer and I55. If any changes Increase or decrease the cost of performing Services, an equitable adjustment In the Service fee will be negotiated. 7. Each party, to the extent permitted bylaw, will indemnify, defend and hold harmless the other party, Its parent, affiliates, and all of their directors, officers, employees, agents and representatives from and against all claims, liabilities, damages, losses or expenses to the extent caused by the negligence, willful misconduct, breach of contract or violation of law for which the indemnifying party, Its dlredors, officers, employees, agents, or representatives is at fault. In the event the parties are Jointly at fault, each party will Indemnify the other in proportion to Its relative fault. 8. ISS is an equal opportunity employer. ISS complies with all applicable laws and regulations related to workers compensation, social security, unemployment insurance, hours of labor, wages, working conditions and other employer- employee related Issues. ISS is In compliance with all terms, provisions, regulations and rulings relative to the Immigration Reform and Control Act of 1986 CIRCA), as amended. OSHA Material Safety Data Sheets will be provided to Customer as required. ISS will execute the attached Work AffldavR pertaining to partkipation in a federal work authorization program concurrentwtth the execution of this Agreement and upon request of the Customer. 9. Except for insured claims being handled in the normal course and third party claims, ISS and Customer's liability one to the other will be IimRed In the aggregate to the annual amount paid 6y Customer to ISS far services. I55 Services are performed without warranties, express or implied. S0. ISS Service fee is subject to adjustment for increases in wages and associated payroll costs; payroll taxes; health/welfare payments, insurance rates or material costs, if any, as of the date Incurred but such adjustment will not occur without a written authorization from the City. il. Customer will pay ISS within thirty (30) days of the I55 Invoice date. Customer will pay applicable sales tax, if any. A late charge of 1X% Imposed an all outstanding balances for more than thirty (30) days from I55 invoice date. All collections costs, Including reasonable attorneys fees and expenses, are for the account of the customer. 12. I55 and Customer are excused from performance to the extent and for the period that required performance is prevented, delayed or hindered by a force majeure occurrence. 13. All amendments to this Agreement must be in writing signed by Customer and I55. This Agreement supersedes all terms of any Customer document. 14. Either party may terminate this Agreement with or without cause on 30 days prior written notice to the other party or immediately if the other party is subject to a bankruptcy filings. In the event of a bankruptcy by either party, and to the exent the automatic stay would apply, the party filing bankruptcy hereby consents to the other party having relief from the automatic stayto terminate thisAgreement. 15. Either party may assign this Agreement upon written consent of the other party. 16. All notices will be sent by a recognized overnight courier service with subsequent tracking confirmation of delivery. 17. Disputes not amicably resolved may be submitted for mediation before legal proceedings are commenced. 18. All appended Schedules executed by Customer and ISS are incorporated in this Agreement. 19. ISS shall perform all work during the hours described except when prevented by strike, Act of God, or other circumstances beyond ISS's control. In addition, no service will be performed on the following holidays: New Years Day, Memorial Day, Independence Day, Lahor Day, Thanksgiving Day and Christmas Day. If any of these holidays falls on a Saturday, It will be observed the preceding day on Friday. If any of these holidays falls on a Sunday, it will be observed the following Monday. Service can be provided on any of these days, for an additional charge. 20. The signers are authorized to sign and enter Into contracts on behalf of Customer and I55. CUS ME~ `~~~~~~~ ~~~ ~~~ AUTHORIZED SIGNATURE ~Q/~'D D~ ISS FACILITY SERVICES, INC. ~r~~~LZ4 AUTHORIZED SI/GNATURE Date /a/~~/~~ Service Schedule START DATE: OCTOBER 26, 2009 CUSTOMER NAME: CITY OF RIVERSIDE, MISSOURI (CONTACT: TOM WOODDELL) PROJECTOR LOCATION IDENTIFICATION: CITY OF RIVERSIDE COMMUNITY CENTER 4498 NW HIGH DRIVE RIVERSIDE, MO 64150 PHONE: 816-741-4172 SPECIFICATIONS: See attached SERVICE FEE: See attached OTHER REQUIRMENTS, IF ANY: ~fo«TM Srr~.,os Janitona! Proposal Submitted Octobar2 2009 Service Spific~s -Exhibit A Janitorial servis will be delivered Monday through Thursday 8 Saturday to all occupied areas as outlined. , '~ OFFIGIIf /MEETING ROOMS Daily 1. Empty all trash containers. Replace soiled basket liners as required. 2. Remove all trash to disposal areas. 3. Dust all tops of desks, furniture, window ledges, telephones, partitions, file cabinets and other horizontal surfaces. (Documents, equipment and other miscellaneous items will not be moved.) 4. Spot clean interior partition glass. 5. Remove fingerprints from around doors and light switches. 6. Dust mop all hard surface floors. Damp mop to remove spillage. 7. Secure office doors and turn off lights as indicated. 8. Wash all tables in use and return chairs to original place under table. 9. Report all irregularities to management. Weekly 1. Dust lower areas of chairs, file cabinets, desks, etc. 2. Dust tops of picture frames and high ledges. 3. General high dust partitions, and other vertical surfaces. www.us.issworld.com 46 ~cwoiim arnnoes OFFICE /MEETING ROOMS (CONTINUED) Monthly 1. Power vacuum upholstered furniture, if applicable. 2. Dust Venetian blinds. 3. Fire extinguishers will be damp wiped. Quarterly Janitorial Proposal Submitted October 2, 2009 1. Edge vacuum all exposed baseboards with crevice tool as needed. 2. Spray buff all resilient the and hard surface floors. Every Six Months 1. Clean all baseboards and doorjambs. 2. Vacuum all ceiling air vents. www.us.issworld.com 47 ~~•O"'~ °i'~'°f1 Janitorial Proposal Submitted October 2, 2009 LAVATORIES Dally 1. Empty and clean waste receptacles. 2. Physically restock all paper towel, toilet tissue, feminine products, deodorizers and hand soap dispensers. ISS will not be supplying these items. 3. Dust all ledges, dispensers and partitions. Clean inside of sanitary napkin receptacle. 4. Clean top, bottom and side surfaces, inside and out of all stools and urinals using a disinfectant cleaner. 5. Clean both sides of stool seats using a disinfectant cleaner. 6. Clean and polish all bright work. 7. Clean sinks and countertops to remove soil, stain and soap films. 8. Clean mirrors. 9. Mop all floors using a disinfectant cleaner. 10. Spot clean both sides of doors to restrooms. 11. Clean doorknobs/pushplates using a disinfectant cleaner. 12. Report malfunctioning of equipment to supervisor. Weekly 1. Wipe down all stall partitions & doors. 2. Clean stools and urinals with non-acid bowl cleaner as needed. 3. Pour water into floor drain. Monthly 1. High dust all walls and air diffusers. 2. Damp wipe and clean wall the using a disinfectant cleaner. www.us.issworid.com 48 ~PAO/CITY 6eRVlOO Janitona! Proposal Submitted October 2, 2009 ENTRY AREA(S) AND ATRIUM Dally 1. Empty and clean sand urns. Ashes to be emptied into metal containers. 2. Empty all trash containers. 3. Clean, disinfect and polish drinking fountain. 4. Clean both sides of entrance doors and door windows up to 80" in height. 5. Maintain metal door and window frames. 6. Power vacuum carpeted walkoff mats. 7. Sweep and damp mop hard surface floors. 8. Dust all medium level and low-level ledges. Weekly 1. Dust all top ledges and walls. Quarterly 1. High dust all wall areas. 2. Buff /spray buff and maintain hard surface floors. www.us.issworld.com 49 ~rwoiurv Banvross KITCHEN Daily Janitorial Proposal Submitted October 2, 2009 1. Empty trash containers. Replace soiled basket liners as required. 2. Remove trash to disposal area. 3. Clean tabletops with disinfectant cleaner. 4. Wipe down chair seats and arms. 5. Wet mop file floor and or vacuum carpet. 6. Spot clean walls. 7. Wipe down fronts of vending machines, coffee makers, ice machine, and change dispenser, dishwasher or trash compactor. 8. Clean sink and countertop with disinfectant cleaner. 9. Spot clean front of cabinet doors and outside front of refrigerators and inside and outside of microwaves. 10. Dust any window ledges. Weekly 1. Clean inside of refrigerator and freezer. 2. Clean inside of oven. 3. Clean all baseboards, door jambs, vents and utility boxes. Quarterly 1. Spray buff resilient file floors. 2. Vacuum ceiling air vents JANITOR CLOSETS Daily 1. Maintain in an orderly and clean condition. www.us.issworld.com 50 ~''"O""''8R"1OLB Janitorial Price Quotation Riverside Community Center Submi#edOcfober2, 2009 Services to be provided Monday through Thursday 8 Saturday evenings to all occupied areas. Janitorial Services Five days per week service, after 10:00 p.m. Monday thru Thursday, and after $ 901.00 6:00 p.m. on Saturday Window Cleaning Wash exterior of exterior building windows (Monday thru Friday days) $ 149.00 Wash interiorof exterior building windows (Monday thru Friday days) Price is guaranteed through December 31, 2070 ~~~ n D. Combs, Bu is Hess Development S Facility Services, Inc. ~~,~7 - ~ q Da e Per month Per time $ 149.00 Per time ~C.~X~~~ i of Riverside, Missouri ~D-~D-D~ Date www.us.issworld.com 51 WORK AUTHORIZATION AFFIDAVIT STATE OF NI/SS~UY1 ) .--'~~ ) SS. COUNTY OF ./OG~SDh ) I, ~4/~J ~jO /~~L~ ~ ,state the following under oath: 1. Iamthe /~~//~~F~ UieB ~~ of .ZSS~e!(~~ysc~~lteSiT,~ ("Contractor") and have authority to make this Affidavit on behalf of Contractor. 2. I make this Affidavit in connection with a contract ("Contract") between the City of Riverside, Missouri, and Contractor for a project referred to as "Community Center Janitorial Services." 3. I have personal knowledge of the facts stated in this Affidavit. 4. In this Affidavit, the terms "federal work authorization program," "employee," "knowingly," and "unauthorized alien" have the same meanings as they do in Section 285.530.2 of the Revised Statutes of Missouri. 5. Contractor is enrolled in a federal work authorization program and shall continue to participate in the program with respect to the employees working in connection with the services covered by the Contract. 6. Contractor does not and shall not knowingly employ any person who is an unauthorized alien in connection with the services covered by the Contract. 7. Attached to this Affidavit is documentation of Contractor's enrolhnent in a federal work authorization program with respect to the employees who will work in connection with the services covered by the Contract. ~~~~ lg°~ ~ai~ ~~~~ Prmted Name -~- Subscribed and sworn to before me this! day of ~~o ~pu.~ ` `~~ C,>i0,4~. 'f ~~~s a ~ Notary Public My commission expires: ~ o~.~ aml a Gw-aaureoe Ma^rFuuw Nawe«I frA7[ OF M88dll~ fOB678P0! Work Authorization Affidavit 00300-1 Combs, John From: Lauver, Micheala Sent: Friday, October 23, 2009 4:29 PM To: Combs, John Subject: Memorandum of Understanding -Company ID Number 91189 From: E-VERIFY, (E-VERIFY@dhs.gov] Sent: Thursday, March O5, 200911:14 AM To: mlauver@bgserve.com Subject: E-Verify Memorandum of Understanding 4 t4h e ? i~ta? 5 i'„z ?,i~ `~. 9 : ., i ~D~ ^'. '._ , I 1 f t:[, ~; ARTICLE I PURPOSE AND AUTHORITY This Memorandum of Understanding (MOU) sets forth the points of agreement between the Social Security Administration (SSA), the Department of Homeland Security (DHS) and ISS Facility Services Midwest Division (Employer) regarding the Employer's participation in the Employment Eligibility Verification Program (E-Verify). E- Verify is a program in which the employment eligibility of all newly hired employees will be confirmed after the Employment Eligibility Verification Form (Form I-9) has been completed. Authority for the E-Verify program is found in Title IV, Subtitle A, of the Illegal Immigration Reform and Immigrant Responsibility Act of 1996 (IIRIRA), Pub. L. 104-208, 110 Stat. 3009, as amended (8 U.S.C. § 1324a note). ARTICLE H FUNCTIONS TO BE PERFORMED A. OF THE SSA 1. Upon completion of the Form I-9 by the employee and the Employer, and provided the Employer complies with the requirements of this MOU, SSA agrees to provide the Employer with available information that allows the Employer to confnm the accuracy of Social Security Numbers provided by all newly hired employees and the employment authorization of U.S. citizens. 2. The SSA agrees to provide to the Employer appropriate assistance with operational problems that may arise during the Employer's participation in the E-Verify program. The SSA agrees to provide the Employer with names, titles, addresses, and telephone numbers of SSA representatives to be contacted during the E-Verify process. 3. The SSA agrees to safeguard the information provided by the Employer through the E-Verify program procedures, and to limit access to such information, as is appropriate by law, to individuals responsible for the verification of Social Security Numbers and for evaluation of the E-Verify program or such other persons or entities who may be authorized by the SSA as governed by the Privacy Act (5 U.S.C. § 552a), the Social Security Act (42 U.S.C. 1306(a)), and SSA regulations (20 CFR Part 401). 4. SSA agrees to establish a means of automated verification that is designed (in conjunction with DHS's automated system if necessary) to provide confirmation or tentative nonconfirmation of U.S. citizens' employment eligibility and accuracy of SSA records for both citizens and aliens within 3 Federal Government work days ofe initial inquiry. 5. SSA agrees to establish a means of secondary verification (including updating SSA records as may be necessary) for employees who contest SSA tentative nonconfumations that is designed to provide final confirmation or nonconfinnation of U.S. citizens' employment eligibility and accuracy of SSA records for both citizens and aliens within 10 Federal Government work days of the date of referral to SSA, unless SSA determines that more than 10 days may be necessary. In such cases, SSA will provide additional verification instructions. B. RESPONSIBILITIES OF THE DEPARTMENT OF HOMELAND SECURITY 1. Upon completion of the Form I-9 by the employee and the Employer and after SSA verifies the accuracy of SSA records for aliens through E-Verify, DHS agrees to provide the Employer access to selected data from DHS's database to enable the Employer to conduct: • Automated verification checks on newly hired alien employees by electronic means, and • Photo verification checks (when available) on newly hired alien employees. 2. DHS agrees to provide to the Employer appropriate assistance with operational problems that may arise during the Employer's participation in the E-Verify program. DHS agrees to provide the Employer names, titles, addresses, and telephone numbers of DHS representatives to be contacted during the E-Verify process. 3. DHS agrees to provide to the Employer a manual (the E-Verify Manual) containing instructions on E-Verify policies, procedures and requirements for both SSA and DHS, including restrictions on the use of E-Verify.. DHS agrees to provide training materials on E-Verify. 4. DHS agrees to provide to the Employer a notice, which indicates the Employer's participation in the E-Verify program. DHS also agrees to provide to the Employeranti-discrimination notices issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC), Civil Rights Division, and U.S. Department of Justice. 5. DHS agrees to issue the Employer a user identification number and password that permits the Employer to verify information provided by alien employees with DHS's database. 6. DHS agrees to safeguard the information provided to DHS by the Employer, and to limit access to such information to individuals responsible for the verification of alien employment eligibility and for evaluation of the E- Verify program, or to such other persons or entities as may be authorized by applicable law. Information will be used only to verify the accuracy of Social Security Numbers and employment eligibility, to enforce the Immigration and Nationality Act and federal criminal laws, and to ensure accurate wage reports to the SSA. 7. DHS agrees to establish a means of automated verification that is designed (in conjunction with SSA verification procedures) to provide confirmation or tentative nonconfnmation of employees' employment eligibility within 3 Federal Government work days of the initial inquiry. 8. DHS agrees to establish a means of secondary verification (including updating DHS records as may be necessary) for employees who contest DHS tentative nonconfirmations and photo non-match tentative nonconfirma6ons that is designed to provide fmal confrmation or nonconfirmation of the employees' employment eligibility within 10 Federal Government work days of the date of referral to DHS, unless DHS determines that more than 10 days may be necessary. In such cases, DHS will provide additional verification instructions. C. RESPONSIBILITIES OF THE EMPLOYER 1. The Employer agrees to display the notices supplied by DHS in a prominent place that is clearly visible to prospective employees. 2. The Employer agrees to provide to the SSA and DHS the names, titles, addresses, and telephone numbers of the Employer representatives to be contacted regarding E-Verify. 3. The Employer agrees to become familiaz with and comply with the E-Verify Manual. 4. The Employer agrees that any Employer Representative who will perform employment verification queries will complete the E-Verify Tutorial before that individual initiates any queries. A. The employer agrees that all employer representatives will take the refresher tutorials initiated by the E- Verify program as a condition of continued use of E-Verify. B. Failure to complete a refresher tutorial will prevent the employer from continued use of the program. 5. The Employer agrees to comply with established Form I-9 procedures, with two exceptions: • If an employee presents a "List B" identity document, the Employer agrees to only accept "List B" documents that contain a photo. (List B documents identified in 8 C.F.R. § 274a.2 (b) (1) (B)) can be presented during the Form I-9 process to establish identity). • If an employee presents a DHS Form I-551 (Permanent Resident Cazd) or Form I-766 (Employment Authorization Document) to complete the Form I-9, the Employer agrees to make a photocopy of the document and to retain the photocopy with the employee's Form I-9. The employer will use the photocopy to verify the photo and to assist the Deparhnent with its review of photo non-matches that aze contested by employees. Note that employees retain the right to present any List A, or List B and List C, documentation to complete the Form I- 9. DHS may in the future designate other documents that activate the photo screening tool. 6. The Employer understands that participation in E-Verify does not exempt the Employer from the responsibility to complete, retain, and make available for inspection Fonns IA that relate to its employees, or from other requirements of applicable regulations or taws, except for the following modified requirements applicable by reason of the Employer's participation in E-Verify: (1) identity documents must have photos, as described in paragraph 5 above; (2) a rebuttable presumption is established that the Employer has not violated section 274A(axl)(A) of the Immigration and Nationality Act (INA) with respect to the hiring of any individual if it obtains confirmation of the identity and employment eligibility of the individual in compliance with the terms and conditions of E-Verify ; (3) the Employer must notify DHS if it continues to employ any employee after receiving a final nonconfirmation, and is subject to a civil money penalty between $500 and $1,000 for each failure to notify DHS of continued employment following a final nonconfirmation; (4) the Employer is subject to a rebuttable presumption that it has knowingly employed an unauthorized alien in violation of section 274A(axl)(A) if the Employer continues to employ any employee after receiving a final nonconfirmation; and (5) no person or entity participating in B-Verify is civilly or criminally liable under any law for any action taken in good faith on information provided through the confumation system. DHS reserves the right to conduct Form I-9 compliance inspections during the course of E-Verify, as well as to conduct any other enforcement activity authorized by law. 7. The Employer agrees to initiate E-Verify verification procedures within 3 Employer business days after each employee has been hired (but after both sections 1 and 2 of the Form I-9 have been completed), and to complete as many (but only as many) steps of the E-Verify process as aze necessary according to the E-Verify Manual. The Employer is prohibited from initiating verification procedures before the employee has been hired and the Form I-9 completed. If the automated system to be queried is temporarily unavailable, the 3-day time period is extended until it is again operational in order to accommodate the Employer's attempting, in good faith, to make inquiries during the period of unavailability. In all cases, the Employer must use the SSA verification procedures first, and use DHS verification procedures and photo screening tool only after the the SSA verification response has been given. 8. The Employer agrees not to use E-Verify procedures for pre-employment screening of job applicants, support for any unlawful employment practice, or any other use not authorized by this MOU. The Employer must use E-Verify for all new employees and will not verify only certain employees selectively. The Employer agrees not to use E-Verify procedures for re-verification, or for employees hired before the date this MOU is in effect. The Employer understands that if the Employer uses E-Verify procedures for any purpose other than as authorized by this MOU, the Employer may be subject to appropriate legal action and the immediate termination of its access to SSA and DHS information pursuant to this MOU. 9. The Employer agrees to follow appropriate procedures (see Article IILB. below) regarding tentative nonconfirmations, including notifying employees of the finding, providing written referral instructions to employees, allowing employees to contest the finding, and not taking adverse action against employees if they choose to contest the finding. Further, when employees contest a tentative nonconfumation based upon a photo non-match, the Employer is required to take affirmative steps (see Article IILB. below) to contact DHS with information necessary to resolve the challenge. 10. The Employer agrees not to take any adverse action against an employee based upon the employee's employment eligibility status while SSA or DHS is processing the verification request unless the Employer obtains knowledge (as defined in 8 C.F.R. § 274a.1 (1)) that the employee is not work authorized. The Employer understands that an initial inability of the SSA or DHS automated verification to verify work authorization, a tentative nonconfirmation, or the finding of a photo non-match, does not mean, and should not be interpreted as, an indication that the employee is not work authorized. In any of the cases listed above, the employee must be provided the opportunity to contest the fmding, and if he or she does so, may not be terminated or suffer any adverse employment consequences until and unless secondary verification by SSA or DHS has been completed and a final nonconfirmation has been issued. If the employee does not choose to contest a tentative nonconfirmation or a photo non-match, then the Employer can find the employee is not work authorized and take the appropriate action. 11. The Employer agrees to comply with section 274B of the INA by not discriminating unlawfully against any individual in hiring, firing, or recruitment or referral practices because of his or her national origin or, in the case of a protected individual as defined in section 274B(a)(3) of the INA, because of his or her citizenship status. The Employer understands that such illegal practices can include selective verification or use of E-Verify, discharging or refusing to hire eligible employees because they appear or sound "foreign", and premature termination of employees based upon tentative nonconfirmations, and that any violation of the unfair immigration-related employment practices provisions of the INA could subject the Employer to civil penalties pursuant to section 274B of the INA and the termination of its participation in E-Verify. If the Employer has any questions relating to the anti-discrimination provision, it should contact OSC at 1- 800-255-7688 or 1-800-237-2515 (TDD). 12. The Employer agrees to record the case verification number on the employee's Form I-9 or to print the screen containing the case verification number and attach it to the employee's Form I-9. 13. The Employer agrees that it will use the information it receives from the SSA or DHS pursuant to E-Verify and this MOU only to confirm the employment eligibility of newly-hired employees aRer completion of the Form I-9. The Employer agrees that it wilt safeguard this information, and means of access to it (such as PINS and passwords) to ensure that it is not used for any other purpose and as necessary to protect its confidentiality, including ensuring that it is not disseminated to any person other than employees of the Employer who are authorized to perform the Employer's responsibilities under this MOU. 14. The Employer acknowledges that the information which it receives from SSA is governed by the Privacy Act (5 U.S.C. § 552a (i) (1) and (3)) and the Social Security Act (42 U.S.C. 1306(a)), and that any person who obtains this information under false pretenses or uses it for any purpose other than as provided for in this MOU may be subject to criminal penalties. 15. The Employer agrees to allow DHS and SSA, or their authorized agents or designees, to make periodic visits to the Employer for the purpose of reviewing E-Verify -related records, i.e., Forms I-9, SSA Transaction Records, and DHS verification records, which were created during the Employer's participation in the E-Verify Frogram. In addition, for the purpose of evaluating E-Verify, the Employer agrees to allow DHS and SSA or their authorized agents or designees, to interview it regarding its experience with E-Verify, to interview employees hired during E-Verify use concerning their experience with the pilot, and to make employment and E-Verify related records available to DHS and the SSA, or their designated agents or designees. Failure to comply with the terms of this paragraph may lead DHS to terminate the Employer's access to E-Verify. ARTICLE III REFERRAL OF INDIVIDUALS TO THE SSA AND THE DEPARTMENT OF HOMELAND SECURITY A. REFERRAL TO THE SSA I. If the Employer receives a tentative nonconfirmation issued by SSA, the Employer must print the tentative nonconfumation nofice as directed by the automated system and provide it to the employee so that the employee may determine whether he or she will contest the tentative nonconfirmation. 2. The Employer will refer employees to SSA field offices only as directed by the automated system based on a tentative nonconfirmation, and only after the Employer records the case verification number, reviews the input to detect any transaction errors, and determines that the employee contests the tentative nonconfirmation. The Employer will transmit the Social Security Number to SSA for verification again if this review indicates a need to do so. The Employer will determine whether the employee contests the tentative nonconfurnation as soon as possible after the Employer receives it. 3. If the employee contests an SSA tentative nonconfnmation, the Employer will provide the employee with a referral letter and instruct the employee to visit an SSA office to resolve the discrepancy within 8 Federal Government work days. The Employer will make a second inquiry to the SSA database using E-Verify procedures on the date that is 10 Federal Government work days after the date of the referral in order to obtain confirmation, or fmal nonconfirntation, unless otherwise instructed by SSA or unless SSA determines that more than 10 days is necessary to resolve the tentative nonconfumation.. 4. The Employer agrees not to ask the employee to obtain a printout from the Social Security Number database (the Numident) or other written verification of the Social Security Number from the SSA. B. REFERRAL TO THE DEPARTMENT OF HOMELAND SECURITY 1. If the Employer receives a tentative nonconfirmation issued by DHS, the Employer must print the tentative nonconfurnation notice as directed by the automated system and provide it to the employee so that the employee may determine whether he or she will contest the tentative nonconfumation. 2. If the Employer fords a photo non-match for an alien who provides a document for which the automated system has transmitted a photo, the employer must print the photo non-match tentative nonconfirrnation notice as duected by the automated system and provide it to the employee so that the employee may determine whether he or she will contest the fording. 3. The Employer agrees to refer individuals to DHS only when the employee chooses to contest a tentative nonconfirmation received from DHS automated verification process or when the Employer issues a tentative nonconfirmation based upon a photo non-match. The Employer will determine whether the employee contests the tentative nonconfirmation as soon as possible after the Employer receives it. 4. If the employee contests a tentative nonconfnmation issued by DHS, the Employer will provide the employee with a referral letter and instruct the employee to contact the Department through its toll-free hotline within 8 Federal Government work days. 5. If the employee contests a tentative nonconfirmation based upon a photo non-match, the Employer will provide the employee with a referral letter to DHS. DHS will electronically transmit the result of the referral to the Employer within 10 Federal Government work days of the referral unless it determines that more than 10 days is necessary. 6. The Employer agrees that if an employee contests a tentative nonconfumation based upon a photo non-match, the Employer will send a copy of the employee's Form I-551 or Form I-766 to DHS for review by: • Scanning and uploading the document, or • Sending a photocopy of the document by an express mail account (furnished and paid for by DHS). 7. The Emp]oyer understands that if it cannot determine whether there is a photo match/non-match, the Employer is required to forward the employee's documentation to DHS by scanning and uploading, or by sending the document as described in the preceding paragraph, and resolving the case as specified by the Immigration Services Verifier at DHS who will determine the photo match ornon-match. ARTICLE IV SERVICE PROVISIONS The SSA and DHS will not charge the Employer for verification services performed under this MOU. The Employer is responsible for providing equipment needed to make inquiries. To access the E-Verify System, an Employer will need a personal computer with Internet access. ARTICLE V PARTIES This MOU is effective upon the signature of all parties, and shall continue in effect for as long as the SSA and DHS conduct the E-Verify program unless modified in writing by the mutual consent of all parties, or terminated by any party upon 30 days prior written notice to the others. Any and all system enhancements to the E-Verify program by DHS or SSA, including but not limited to the E-Verify checking against additional data sources and instituting new verification procedures, will be covered under this MOU and will not cause the need for a supplemental MOU that outlines these changes. DHS agrees to train employers on all changes made to E-Verify through the use of mandatory refresher tutorials and updates to the E-Verify manual. Even without changes to E-Verify, the Department reserves the right to require employers to take mandatory refresher tutorials. Termination by any party shall terminate the MOU as to all parties. The SSA or DHS may terminate this MOU without prior notice if deemed necessary because of the requirements of law or policy, or upon a determination by SSA or DHS that there has been a breach of system integrity or security by the Employer, or a failure on the part of the Employer to comply with established procedures or legal requirements. Some or all SSA and DHS responsibilities under this MOU may be performed by contractor(s), and SSA and DHS may adjust verification responsibilities between each other as they may determine. Nothing in this MOU is intended, or should be construed, to create any right or benefit, substantive of procedural, enforceable at law by any third party against the United States, its agencies, officers, or employees, or against the Employer, its agents, officers, or employees. Each party shall be solely responsible for defending any claim or action against it arising out of or related to E-Verify or this MOU, whether civil or criminal, and for any liability wherefrom, including (but not limited to) any dispute between the Employer and any other person or entity regarding the applicability of Section 403(d) of IIRIR.A to any action taken or allegedly taken by the Employer. The employer understands that the fact of its participation in E-Verify is not confidential information and may be disclosed as authorized or required by law and DHS or SSA policy, including but not limited to, Congressional oversight, E-Verify publicity and media inquiries, and responses to inquvies under the Freedom of Information Act (FOIA). The foregoing constitutes the full agreement on this subject between the SSA, DHS, and the Employer. The individuals whose signatures appear below represent that they are authorized to enter into this MOU on behalf of the Employer and DHS respectively. To be accepted as a participant in E-Verify, you should only sign the Employer's Section of the signature page. If you have any questions, contact E-Verify Operations at 888-464-4218. Employer ISS Facility Services Midwest Division Mark E Swatzell Name (Please type or print) Title Electronically Signed 01/16/2008 Signature Department of Homeland Security -Verification Division USCIS Verification Division Name (Please type or print) Electronically Signed Signature Date Title 01/16/2008 Date INFORMATION REQUIRED FOR THE E-VERIFY PROGRAM Information relating [o your Company: Company Name: ISS Facility Services Midwest Division Company Facility Address: 1225 E 18th Street Kansas City, MO 64108 Company Alternate Address: County or Pazish: JACKSON Employer Identification Number: 61535240 North American Industry Classification Systems Code: 561 Pazent Company: ISS Facility Services 1,000 to Number of Employees: 2,499 Number of Si[es Verified for: Are you verifying for more than 1 site? If yes, please provide the number of sites verified for in each State. MISSOURI KANSAS 1 site(s) 1 site(s) Infomation relating to the Program Administrator(s) for your Company on policy questions or operational problems: Name: Micheala Lauver Telephone Number: (816) 421-8088 Fax Number: E-mail Address: mlauverna.b¢serve.com Micheala Lauver -ISS Facility Services - - Micheala.Lauver@us.issworld.com Phone: 816-421-8088 Mobile: Fax: Web: www.us.issworld.com Address: 1225 E. 18th Street, Kansas City, MO 64108 'L°ROr CERTIFICATE OF LIABILITY INSURANCE page 1 of 2 ~10i 1/284 9 PRODUCER 877-945-7378 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY ANO CONFERS NO RIGHTS UPON THE CERTIFICATE Nlllia of Tasas, inc. HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ]6 century alvd. ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. P. O. Sox 305191 Haahoilla, TH 37]30-5191 INSURERS AFFORDING COVERAGE NAICk ~~ I8a Paeility 8arvieae, Inc. INSURERA: Rational i7nlon Pirs Inauraace Ca as o! 19445-00] 1]]5 Haat 18th Street R Cit 110 64105 INSURER B: Rationsl IIaioa Pire Inauranca o! 19445-001 aaeaa y, INSURER C: INSURER 0: INSURER E: COVERAGES THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMEDABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAV BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. TYPE OF BNNRANCE POLICY NUMBER ml E ~~~ n LIMRi GENERAL LUV1LnY F A H CCURRENCE C OO E C0MMQ2CVLL GENERAL LIABILITY ~ M A A ~ EE PfiEMISET Ee of ¢TuEenm E CLAIMS MADE ^OCCUR MED EJD' o:M nlon E PERSONALBADVINJURV E GENERAL AGGREGATE E GEN'LAGGREGATELIMRAPPLIES PER: PRODUCTS-COMPhOPAGG E POLICY LOC AU TOROBLELIABILRY C~.IBINED SRJGLELNIT S ANYAUTO (6aocHartj ALLOMRlEDAUTOS BODILY INJURY E SCHEWD:DAUTOS (Perpemonl HIREDAUTD3 BODILY INJURY S NON-0WNED AUTOS (PeraccWentJ PROPERTYDAMAGE (PmaccHeti) E GA RAGElJABB.ffY AUTO IXJLV-EAACCIDENT E ANYAUTO OTHER THAN EA ACC E AUTOONLY: AGG E A g ExcESa IUMBRELIA LIABLRY aaa7148 1/1/2009 1/1/2010 EACH OCCURRENCE E 5 000 000 $ OCCUR ~ CLAIMS MADE AGGREGATE E 5 000 000 E OEOUCT83LE E RETENTION E E WORKERS COIAPENBATION WWCO ~~ TORY LIM ER AND EMPLOYBM'WBILRY YIN ANYPROPRIETORIPARTNERlE%ECUTIVE E1. EACH ACCIDENT L OFFICERAIIE NXF~EKCLUOE01 ^ El. DISEASE-EAEMPLOYEE S 9 .dev5e under E.L. DISEASE-POLICY LIMB E a oTMER S 1 1 solo Crime iacl Third Party 615,000,000 Limit OEBCRIP710N OF OPEMTION51 WCATON8I VEMICLESI E]ICWBIONBADDED BYERDORBEMENTISPECVLL PROVm10N8 Re: Riverside Co>®ualty Center, 4498 HN High Drive, Riverside, MO 64150. It ie agreed that City of Riverside 1e lacluded as as Additional Insured ae respects to Umbrella Liability policy as required by written contract. caanclre7s urn nPR CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED PODCRS 0E CANCELLED BEFORE TMEEKPBIATION DATE THEREOF, 7ME RISUNO INBDRER MILL ENDEAVOR TO NAIL 30 DAYS YYk117EN NOTK:E TO THE CERTFlCAIE XOLDER XAMED TO 7XE LEFT, BUT FALURE TO 00 80 SMALL NPOBE MO OBLIGATION OR LWLRY OF ANY KIND UPON TXE mBURER, RS AOENTt OR f i id REPREBENTATIVEB. City o H vere e D REBENTATIVE ]950 RIP Vivioa Hoad Riverside, 110 64150 ACORD 26 X2008/01) Co11:2842409 Tp1: 945190 Cert:13283677 ®1988-2009 ACORD CORPORATION. Ail rights reserved. The ACORD name and logo are registered marks of ACORD Page Z of Z IMPORTANT If the cerOficete holder is an ADDITIONAL INSURED, the po on this certificate does not confer rights to the cerfifcate holder in If SUBROGATION IS WAIVED, subject to the terms and c require an endorsement A statement on this certificate holder in lieu of such endorsement(s). DISCLAIMER This Certificate of Insurance does not constitute a contract representative or producer, and the certificate holder, nor extend or alter the caverege afforded by the polities listed as) must be endorsed. A statement of such endorsement(s). s of the policy, certain policies may not confer tights to the certificate en the issuing insurer(s), authorized it affirmatively or negatively amend, ACORD 25 (2009/01) Co11:7842409 Tp1:945190 Cert: ACORD,~ CERTIFICATE OF LIABILITY INSURANCE OATEMNI~/YYYY) 10 22 2009 PROOIICER phone: 210-697-0709 Pax: 219-979-6215 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION HU8 International Rigg ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE 12175 Network Blvd., #100 HOLDER. TH18 CERTIFICATE DOES NOT AMEND, EXTEND OR San Antonio TX 78249 ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. INSURERS AFFORDING COVERAGE NAIC~ INSURED ISS F ili INSURERA: ac ty Services Holding, Inc dba SG service Solutions INSURERe:LM INS CORP 3600 1225 B. 18th Street INSLRERC: Kansas City MO 64108 INSURERD: INSURER E: H8 POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR TH8 POLICY PERIOD INDICATED. OTWITHSTANDING ANY REQIIIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTF4:R DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY H8 ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HER82N I6 SUBJECT TO ALL THE TERMS, EXCLIISIONS AND CONDITION6 OF SUCH POLICIES. AGGREGATE LIMITS SHOWN MAY HAVE 88EN REDUCED HY PAID CLAIM6. N R DO' pOUCY NUMBER POLICY EFFECTIVE POLK:Y E%PIRATION LIMBS A GENERAL LwalLlrr TB2-191-401091-299 1/1/2009 1/1/2010 EAai OCCURRENCE S1 000 000 COMMERGALGENERAL UABLITY PRBAISES flocanKxe E30O 000 CUIMS M40E ®OCCUR MEO EXP mflpweon) S PERSONALAPDVINJURY E1 OOO OOO GENERALAGGREGATE § rj QOO OOO GENLAGGREGATE LIMITPPPLIES PER: PRODUCTS-COMPlOPAGG § POLICY PRO LOD B ADT DMOeaELUBlu7r 5-191-401091-029 1/1/2009 1/1/2010 co MHIr~DSINGLEUMIr E M § 2 000 000 ANY AUTO flea eny ( , , X ALL OWNED AUTO& BODILY INJURY E SCLIEOULEOAUTOS (PNpNmn) HIREDAUTOS l ~ E }( NON-ONMED AUTOS artltlaN IPw PROPERTV AM AGE D § (PerflcddNR) GgMGE UABIUTY AUTO DNLV-EAACCIOENT § ANYAUTO EA ACC OTHERTHPN S AUTO ONLY: qGG E EXCESNUMBRELLA LIABILITY EAGi OCCURRENCE E OG(- UR ~ CIAIMS M40E . pGGREGgTE § E DEDUCrieLE § RETENTION E § A WDRKER8CONPENBATIONAND ' A2-190-401091-089 1/1/2009 1Jl/2010 g wcsTATU- oTH- EMPLDYEIIS UANLITY ANYPROPRIETOR,PARTNERIE%ECUTI4E E.L EACH ACCIDENT E1 OOO OOO DfFICERa/aABai E[GLUDED7 If tl E.L DISEASE-EAEMPLOVEE 51 OOO OOO yee flflaDBUnEx SPECIAL PROVIBIONB Eebw E.L DISEASE-POLICY LIMU E OTNER DEBCRIRION OF OPERATIONS/LOCATR)NSlVEHICLEB I E%CLU810N8 AOOEO SY ENDORBEMENTI SPECIAL PROV1810N8 e: Riverside Coaununi ty Center, 4498 NW High Drive, Riverside, MO 64150 CERTIFICATE HOLDER carucsuanaN SHOVED ANY OF THE ABOVE DS SCRIBED POLICIES HE CANCELLED City Of RiVerB ide WI R E P IL D T ME H IR 2950 NW ViviOn Road LL END VOR TO MA O DAYS WRITTF.N NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, HOT FAILURE TO DO SO Riverside MO 64150 SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY EIND VPON TH8 INSURER, ITS AGENT6 OR REPRESENTATIVES. AUTNORI2ED REPREBENTATNE ACORD 23 (2001/08) pACORD CORPORATION 1988 IMPORTANT If the certiflCate holder is an ADDITIONAL INSURED, the po on this certificate does not confer rights to the certificate holder in If SUBROGATION IS WAIVED, subject tc the terms and c require an endorsement. A statement on this certificate holder In lieu of such endorsement(s). DISCLAIMER ss) must be endorsed. A statement of such endorsement(s). s of the poly, certain policies may not confer rights to the certificate The Certificate of Insurance on the reverse side of this form I' not consYdute a contract between the Issuing Insurer(s), authorized representative or producer, Jjr, d the certificate holder, nor does it affirmatively or negatively amend, extend or alter the coverage riled by the policies listed thereon.